With Cisco Unified Contact Center Enterprise (UCCE) 7.5, the wrong
start time appears in the real time display for Cisco Agent Desktop. This
document explains how to troubleshoot this issue.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified Contact
Center Enterprise 7.5(1) and later.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
With Cisco Unified Contact Center Enterprise 7.5, the wrong start time
appears in the real time display for Cisco Agent Desktop. This occurs only with
UCCE 7.5(1) and later and when you upgrade from a previous version, for example
This issue can happen when the data type for the report is set to
type=2, which indicates a duration value, rather than
type=3, which correctly shows this column as a timestamp.
In order to resolve the issue, change this entry in the LDAP