Cisco Unified Enterprise Attendant Console is an efficient application
especially designed for handling calls and messages. This application enables
you to answer calls from a pre-defined set of queues and transfer them to
The application enables you to perform comprehensive tasks such as
Call Conference, Call Transfer, Call Parking and Call Retrievals. The
user-friendly design of the application gives speed and flexibility, and also
facilitates you to manipulate calls with simple mouse clicks or
This document describes the error message and the workaround related to
the Cisco Unified Enterprise Attendant Console.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified
Enterprise Attendant Console 3.x/8.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When a new call comes in, a salutation pops up. When you try to answer
the call, it intermittently freezes.
In order to resolve the issue, perform these steps:
From the View Menu of Cisco Unified Enterprise Attendant Console,
press Ctrl-F7 in order to turn off the
On the Cisco Unified Enterprise Attendant Console (CUEAC) Web Admin
page, go to User Configuration > Queue Management, and
clear the Salutation field.
This step disables the Salutation.
Note: This issue is fixed in CUEAC version 18.104.22.1680.
This is documented in Cisco bug ID
(registered customers only)
You are unable to reset the admin password in CUEAC 8.0.
Complete these steps in order to reset or recover the admin
Go to Start > Programs > SQL 2008 > Server
Click New Query, and run this query:
SET Password = NULL
WHERE Login_Type = 'SUP' AND Login_Name = 'ADMIN'
Open the Control Panel, go to Service Management, and restart the
Attendant Console Server service.
Log in to the app admin: user is ADMIN; no
password is required.
Once you are on the app admin page, you can set a new
With CUEAC 8.x, you are unable to upload the original license
Complete these steps in order to resolve the issue:
Go to Start > Programs > Administrative Tools >
Internet Information Service (IIS) Manager.
Under local host, browse to Web Sites
> Default Web Site > WebAdmin, right-click
WebAdmin, and choose Properties.
In the WebAdmin Properties window, click the Directory
Click the Edit button located in the Authentication
and access control section.
In the Authentication Methods window, you can see
the user account used for Anonymous access. In case of default installation,
this shows the Administrator account.
Replace this account with an alternate local administrator account.
Be sure to provide a password for this user account in the Password
Click OK or Apply to close all open
IIS dialog boxes.
This error message is received when you attempt to install Cisco
Unified Enterprise Attendant Console:
Cisco Unified Enterprise Attendant Console is not supported on a 64-bit
operating system. You must install CUEAC on a 32-bit Windows server.
After CUEAC 8.5(1) installation, you are unable to log in to the CUEAC,
and you receive this error message:
API failed to be initialed.
In order to resolve the issue, you must enable ASP.NET under IIS
You are unable to log in to the CUEAC, and you receive this error
A connection Failure has occurred attempting to connect to server x.x.x.x, using server
port 1859. Please ensure the server is active, and the logging in information is correct.
Disable the firewall in order to resolve this issue.
For information on how to troubleshoot this issue, refer to
CUEAC Phone status
is "Out of service".
This table lists the client requirements for the Attendant Console to
be compatible with the Windows 7 operating system.
Hardware and Software Requirements
Cisco Unified Business Attendant Console
Pentium IV Entry-Level specification
1 GB RAM
1 GB available hard disk drive
100 network card
CD-ROM or DVD drive
SVGA (1024 x 768) display card with correct
17-in. monitor (highly recommended)
Windows Small Fonts
Windows 7 (32-bit or WoW64), Vista Professional plus SP2
(32-bit), or Windows XP Professional with
After a fresh installation of the Cisco Attendant Console, the web
admin page displays with errors, and you are unable to see the icons and menu
This issue can occur if the IIS service on Service Manager does not
have any roles assigned. Complete these steps in order to resolve the
Click Add Role Services under IIS Services (Service
Make these selections under common HTTP features:
Enable Static Content Compression and
Dynamic Content Compression under
Issue the iisreset command from the command line in
order to install these new services and restart the IIS