This document describes how to troubleshoot the
CiscoIPPhoneError Number error message with
Cisco Unified Communications Manager 7.x.
The information in this document is based on the Cisco Unified
Communications Manager 7.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When a user tries to take the screenshot of the current IP phone screen
display via the http://<phoneIP>/CGI/Screenshot URL, a
<CiscoIPPhoneError Number="x"/> error
message appears on the browser window.
Note: The http://<phoneIP>/CGI/Screenshot URL
returns an exact snapshot of the current phone display. The size and format of
the image returned is model-specific.
Number="x"/> error message occurs due to various reasons
such as authentication, timeout, and network. In this example the error message
occurs due to a case-sensitive URL used on the browser to get the snapshot of
the IP phone display.
Cisco IP Phones have an embedded web server to provide a programming
interface for external applications, and a debugging and management interface
for system administrators.
You can access the administrative pages by using a standard web browser
and pointing to the IP address of the phone with the
http://<phoneIP>/HTML URL or XML URL, where
phoneIP is the IP address of the specific phone.
IP Phone Information for more information about the phone accessing
This list provides possible CiscoIPPhoneError codes:
Error 0 = Authentication Failure error
Error 1 = Error parsing CiscoIPPhoneExecute object
Error 2 = Error framing CiscoIPPhoneResponse object
Error 3 = Internal file error
Error 4 = Authentication error
Error 5 = network error
Error 6 = timeout error
You can verify through the
http://<phoneIP>/CGI/Screenshot URL on the browser, then
you will get the current display of the IP phone