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Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager 7.x : CiscoIPPhoneError Error Message

Document ID: 110600

Updated: Aug 21, 2009

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Introduction

This document describes how to troubleshoot the CiscoIPPhoneError Number error message with Cisco Unified Communications Manager 7.x.

Prerequisites

Components Used

The information in this document is based on the Cisco Unified Communications Manager 7.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When a user tries to take the screenshot of the current IP phone screen display via the http://<phoneIP>/CGI/Screenshot URL, a <CiscoIPPhoneError Number="x"/> error message appears on the browser window.

cucm-ipphone-error-01.gif

Note: The http://<phoneIP>/CGI/Screenshot URL returns an exact snapshot of the current phone display. The size and format of the image returned is model-specific.

Solution

The <CiscoIPPhoneError Number="x"/> error message occurs due to various reasons such as authentication, timeout, and network. In this example the error message occurs due to a case-sensitive URL used on the browser to get the snapshot of the IP phone display.

Cisco IP Phones have an embedded web server to provide a programming interface for external applications, and a debugging and management interface for system administrators.

You can access the administrative pages by using a standard web browser and pointing to the IP address of the phone with the http://<phoneIP>/HTML URL or XML URL, where phoneIP is the IP address of the specific phone.

Refer to Accessing IP Phone Information for more information about the phone accessing URL.

This list provides possible CiscoIPPhoneError codes:

  1. Error 0 = Authentication Failure error

  2. Error 1 = Error parsing CiscoIPPhoneExecute object

  3. Error 2 = Error framing CiscoIPPhoneResponse object

  4. Error 3 = Internal file error

  5. Error 4 = Authentication error

  6. Error 5 = network error

  7. Error 6 = timeout error

Verification

You can verify through the http://<phoneIP>/CGI/Screenshot URL on the browser, then you will get the current display of the IP phone screen.

cucm-ipphone-error-02.gif

Related Information

Updated: Aug 21, 2009
Document ID: 110600