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Cisco Unified Communications Manager (CallManager)

Cannot Import Users from Cisco Unified Communications Manager 5.x to Cisco Unity Connection

Cisco - Cannot Import Users from Cisco Unified Communications Manager to Cisco Unity Connection

Introduction

A new feature in Cisco Unity Connection provides the ability to import users from Cisco Unified Communications Manager through the configuration database API, known as the Cisco AVVID XML Layer (AXL). This document describes how to overcome the problem of administrators being unable to import users from Cisco Unified Communications Manager to Cisco Unity Connection (CUC) when AXL is used.

Prerequisites

Requirements

Cisco recommends that you have knowledge of Cisco Unified Communications Manager 5.x\6.x\7.x and Cisco Unity Connection.

Components Used

The information in this document is based Cisco Unified Communications Manager 5.x\6.x\7.x and any version of Cisco Unity Connection.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

Error: No AXL Remote Servers were found

A new feature in Cisco Unity Connection provides the ability to import users from Cisco Unified Communications Manager through the configuration database API, known as the Cisco AVVID XML Layer (AXL). This feature returns the No AXL Remote Servers were found. A CallManager 5.0 or greater integration is required to synchronize users error message if it is not set up correctly.

OR

The Import User page hangs when you click the import users link.

Solution

In order to import users from Cisco CallManager into Cisco Unity Connection, the user must have a primary extension assigned to it. Otherwise, the import fails.

Complete these steps in order to verify that the AXL server configuration is correct:

  1. On the Cisco Unity Connection Administration page, choose Tools > Import CallManager Users.

  2. Ensure the AXL server is defined under Telephony Integrations > Phone System.

  3. Click the Cisco CallManager server that is listed.

  4. Choose Edit from the pull-down menu, and click Cisco CallManager AXL servers.

  5. Make sure the Cisco CallManager server is added.

    • If it is listed, make sure that the 8443 or 443 port is configured if Secure Socket Layer (SSL) is used. If SSL is not used, port 8080 must be configured.

  6. Make sure the username matches with Cisco CallManager 5.0.

    • This version is case sensitive because it is Linux. For instance, if the username is CCMAdministrator, it must be entered as CCMAdministrator.

      Note:  If the CCMAdministrator password contains any special character like !@#$%&*, then the import fails. Make sure the password does not contain any special character when you import users from Cisco CallManager.

  7. Choose the correct Cisco CallManager version settings.

    Note: Make sure to remove all CUCM servers that can no longer be accessed. For more information, refer to Cisco bug ID CSCth86004 (registered customers only) .

Error: the credential consists of ascending consecutive characters

When you try to import users from Cisco Unified Communications Manager into Cisco Unity Connection, the the credential consists of ascending consecutive characters error message appears.

Solution

This error message appears because the password complexity is low.

Passwords must be at least 8 characters and include 3 of the 4 allowable characteristics:

  • upper case character

  • lower case character

  • number

  • symbol

Unable to establish a AXL server connection to import users

When you try to import users from Cisco Unified Communications Manager into Cisco Unity Connection, you cannot establish a AXL server connection to import users.

Solution

  • Make sure that you have a device associated with an End user, and a primary extension selected in order to have that user available to be import into CUC through AXL.

  • Choose System > Application Server settings and make sure that a valid IP address is given in this page.

Related Information

Updated: Jul 03, 2007
Document ID: 97071