This document answers some of the most frequently asked questions about
Cisco Unified Communications Manager Express (Cisco Unified CME) 7.x and later
Technical Tips Conventions for more information on document
Where can I get an IOS compatibility matrix for the latest Cisco Unified
A. Visit the
Unified CME and Cisco IOS Software Version Compatibility Matrix.
In order to get support information for Cisco Unified CME, including
design, configure, and troubleshooting information, refer to
Unified Communications Manager Express.
Can I change the order of directories on Cisco Unified
A. No, it is not possible to change the order of directories. The first
three Call History directories are "hard-coded" in the IP phone.
Is the iDivert key supported in Cisco Unified
A. Currently, iDivert is only supported for Cisco Unified Communications
Manager, not for Cisco Unified CME. However, as a workaround, try using direct
transfer to voicemail. This configuration can be done using the E.164 option.
a Caller Directly into a Unity Express Mailbox for configuration
Another workaround to achieve the iDivert functionality in Cisco
Unified CME is by using the DND soft key. This will forward any incoming call
to the call forward destination for each line configured on the phone. For
example, in order to forward to voicemail, press the DND soft
Note: If the call-forward destination is not set, pressing the DND soft key
disables the ringer. Pressing the DND soft key during an incoming call in order
to forward the call to the call-forward no answer destination if Call Forward
No Answer is enabled. If Call Forward is not enabled, pressing the DND soft key
disables audible ringing and visual alerting, but the call information is
visible on the phone display. Refer to
Do Not Disturb for more information.
A third workaround is available for Cisco Unified CME 4.3 or later. The
Transfer to Voice Mail feature allows a phone
user to transfer a caller directly to a voicemail extension.
Perform these steps:
Press the TrnsfVM soft key to place the call on
Enter the extension number.
Press the TrnsfVM soft key again to commit the
Note: The TrnsfVM soft key is not supported on the Cisco Unified IP Phone
7905, 7912, or 7921, or analog phones connected to the Cisco VG224 or Cisco
ATA. These phones support the trnsfvm FAC.
Does Cisco Unified CME support the "+" number dialing
A. Yes, Cisco Unified CME supports the + number dialing
pattern beginning with version 7.
Does Cisco Unified CME support Directed Call
A. Yes, Cisco Unified CME does support Directed Call Park beginning with
Does Cisco Unified CME support the call monitoring
A. Yes, Cisco Unified CME does support the call monitoring feature
beginning with version 7.1.
Does Cisco Unified CME provide a personal address
A. Yes, Cisco Unified CME provides a personal address book beginning with
Does Cisco Unified CME support mobility or the SNR
A. Cisco Unified CME supports mobility or the Single Number Reach (SNR)
feature beginning with version 7.1. Perform these steps in order to configure
the mobility on Cisco Unified CME:
Enable the mobility feature and configure SNR under the directory
Create an ephone-template and assign the mobility softkey option
under this ephone-template.
Apply the newly created ephone-template to
What are the advance features available in Cisco Unified CME 7.1 and
A. Release 12.4(24)T provides a number of advanced Cisco Unified CME and
Cisco Unified SRST features, including SNR, Whisper Intercom, SIP line side
enhancements, CME/CUE user name/password synchronization, MLPP over PRI,
enhanced BLF monitoring, SIP line side DND update, and video across SIP trunks
Which versions of CME support new Cisco 8900 and 9900 Series IP
A. CME 8.5 provides support for new Cisco 8900 and 9900 Series IP Phones
and CME 8.6 will offer enhanced collaboration capabilities, including video
telephony support for Cisco IP phones as well as native video conference for
several Cisco IP phones. Also, CME 8.6 will provide improved mobility by
allowing users to access their business phone extension via their iPhone or
iPod Touch devices.
How many local speed-dial numbers can be configured with Cisco Unified
A. For Cisco Unified CME 8.5, the limit is 33 local speed-dial entries
(numbers 1 through 33). The local speed-dials use the speeddial.xml file.
Note: In a Cisco Unified CME system, each phone can have up to 33 local
speed-dial numbers (codes 1 to 33), up to 99 system-level speed-dial numbers
(codes 1 to 99), or a combination of the two. If you program both a local and a
system-level speed-dial number with the same speed-dial code (tag), the local
number takes precedence. Typically, you will want to reserve codes 1 to 33 for
local, per-phone speed-dial numbers and use codes 34 to 99 for system-level
speed-dial numbers so that there is no conflict.
Refer the document
Dial Buttons and Abbreviated Dialing for more information.
A blank search in the CME Local Directory returns an XML Parse Error on
IP phones with Russian Locale. How do I troubleshoot this
A. As a workaround, use the English Locale. This issue is documented in
Cisco bug ID
registered customers only)