This document describes the notification that appears within the
Real-Time Monitoring Tool (RTMT) and the necessary steps to troubleshoot
Cisco recommends that you have knowledge of Cisco Unified
Communications Manager and RTMT.
The information in this document is based on Cisco Unified
Communications Manager 4.x
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
In the Cisco CallManager server, a MediaListExhausted notification
appears from the RTMT. There are no effects on the IP Telephony behavior but
the notification appears frequently, about five to six times a day. This is the
Number of MediaListExhausted events exceed 0 within 60 minutes.
The MediaListExhausted notification means that the Cisco Unified
Communications Manager has gone through all of the devices in the Media
Resource Group and was not able to assign a device to use.
This is more of a cosmetic notification and can be ignored unless you
receive reports that outbound calls are not completing.
This RTMT notification is likely to appear when:
A number is not dialed correctly. You need to check with the end
users to see if they have any complaints.
Cisco Unified Communications Manager is integrated with the Private
Branch Exchange (PBX) and a user dials a number that does not exist on the PBX
(an unallocated or unassigned number).
Complete these steps in order to stop these messages in the
Choose Alert Menu > Set Alert
Choose the received alerts and uncheck Enable
Alert or choose the alert type, for example,
Configure a threshold in order to trigger the alert only when the
number of MediaListExhausted events exceeds a certain number within an hour.
This reduces the number of alerts that are received.