This document describes how solve the problems associated with when you
enable and disable Call Forward All from an IP phone.
There are no specific requirements for this document.
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Once Call Forward All is activated on an IP phone, you are not able to
disable Call Forward All. When you press the CFwdAll button,
you hear a fast busy tone and the Error Database
This issue can be due to different reasons and can have different
solutions as these sections describe.
Disable Call Forward All from the phone's device page in Cisco
CallManager Administration or from the Cisco CallManager User page. Reset the
phone after you make this change.
Restart the Database Layer monitor service that runs in Cisco
Complete these steps:
Choose Start > Programs
> Administrative Tools >
Select Cisco Database Layer Monitor, right click
Stop and Start the service.
Try this on the Subscriber first and check if you can disable Call
Forward All. If it does not work try it on the Publisher.
Note: If these steps do not solve the issue, you need to reboot the
cluster. Reboot the subscriber first, and, once the subscriber is up, reboot
This issue can happen when CallManager trace files consume all disk
space and cause the SQL server to run slowly on the CallManager server. You
should therefore delete the old trace log files in order to free up the disk
In order to delete the old trace file, first you need to stop the
traces on the Cisco CallManager server:
Logon to the Cisco CallManager Administration
Choose Application > Cisco
CallManager Serviceability > Trace >
Select the server and double click on Cisco
Uncheck Trace On and click
Go to C:\Program files\Cisco\trace\CCM.
After the deletion you need to turn trace on. In order to do this,
repeat steps 1a through 1c, re-check Trace on and click on
Try to enable or disable Call Forward All.