This document describes an issue where Cisco CallManager cannot open
the Global Directory. The issue occurs when the Data Connection (DC) Directory
Administration password is not the same across all the Cisco CallManager
servers in a cluster.
Cisco recommends that you have knowledge of Cisco Unified CallManager
The information in this document is based on Cisco Unified CallManager
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Cisco CallManager cannot open the Global Directory and returns this
Active Server Pages error 'ASP 0115' Unexpected error
/CCMAdmin/userprefsbasiclist.asp. A trappable error (E06D7363)
occurred in an external object. The script cannot continue running
The issue occurs when the DC Directory Administration password is not
the same across all the Cisco CallManager servers in a cluster.
This error message displays when the DC Directory administrative
passwords are not the same across the CallManager servers. Complete the steps
in the Restart Services section of this
document in order to resolve this issue. If the issue persists, proceed to the
Reset Passwords in the Registry section of
Restart the DC Directory service and then the Microsoft Internet
Information Server (IIS) service.
Choose Start > Programs >
Administrative Tools >
DC Directory Server
IIS Admin Service
Complete these steps first on the Cisco CallManager publisher server
and then on the Cisco CallManager subscriber servers.
Identify the new DC Directory administrator password. Consider this
Open a command prompt and issue the PasswordUtils
This action generates an encrypted password. Make this password as
Choose Start > Run, type
regedit in the text field, and press Enter to
open the Registry Editor.
Go to HKEY_LOCAL_MACHINE\Software\Cisco Systems,
Inc.\Directory Configuration and set the DCDMGRPW and MGRPW values in
the registry to <ENCpassword>.
Open C:\dcdsrvr\directoryconfiguration.ini and set
the passwd value to <ENCpassword>.
Open another command prompt, and issue the
UMEncryptText <password> command.
This command generates out.txt in
the same folder from which it ran.
Open out.txt and copy the contents after
This long hex value is the encrypted password. Make it
Note: Do not use any other text editor.
Set the CiscoLdapPwd and UserLdappwd values to
C:\dcdsrvr\config\UMDirectoryConfiguration.ini file and
Restart the IIS Admin Service, and try to access the Cisco
CallManager Administration pages:
Also, verify these password settings:
The DC Directory Administrator cannot be accessed, and this error
DCD09000000 Cannot continue with log-on because Profile "Default Profile" has no Admin Node DN configured.
In order to resolve this issue, complete these steps:
Choose Start > Programs >
DC Directory Administrator.
The first screen shows Default Profile. Click the
Change button, and choose Default Profile
Fill out the information EXACTLY as shown here:
Profile Name: Default Profile,Admin Node DN: /O=cisco.com,Current
User DN: /O=cisco.com/CN=Directory Manager,Primary Login Server: <this is
your Publisher server hostname>.
After you fill out these fields, click Apply, then
Ok and Close.
Now, you can log into DC Directory Administrator with the user name
Directory Manager and your DCD Password.
When you try to do a search on the global directory from with Cisco
CallManager Administration page, the search freezes and this error
Error in processing: DBLX.UserLocaleBrowserLangMapListX
In order to resolve this issue, restart the IIS Admin
service on the Cisco CallManager publisher and subscriber