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Cisco Unified Communications Manager (CallManager)

CallManager 4.x Voice Mail Port Creation with Unity Voice Mail (NON-FAILOVER)

Document ID: 52340

Updated: Jul 31, 2008

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Introduction

This document details how to create voice mail ports in Cisco CallManager version 4.0(x). Voice mail ports are configured differently in Cisco CallManager 4.0(x) than in previous versions of Cisco CallManager. In Cisco CallManager 4.0(x), the creation of voice mail pilot numbers and profiles allow System Administrators to configure multiple voice mail servers within Cisco CallManager.

Cisco CallManager voice mail ports can be configured manually or by using the Voice Mail Port Configuration Wizard.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco CallManager 4.0(x).

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Create Voice Mail Ports Manually

Use the steps in these sections to manually create voice mail ports in Cisco CallManager 4.0(x) with Cisco Unity voice mail.

Step 1: Add a Voice Mail Port

Complete these steps.

  1. Select Feature > Voice Mail > Cisco Voice Mail Port and click on Add a New Voice Mail Port.

    create-ccm4x-vm-port-1.gif

  2. Enter a naming convention that you would like to use for your voice mail ports. (In Cisco documentation examples, Cisco uses CiscoUM1-V1#). Each consecutive port is VI1, VI2, and so forth. For Cisco Unity, this name must match the name in the Unity Telephony Integration Manager (UTIM) configuration files, such as CiscoUM-VI1 or Cisco UM-VI2. See Adding Cisco Voice Mail Ports for additional information.

    create-ccm4x-vm-port-2.gif

  3. Once you have added your information, click Insert.

    Note: Manually configure each CiscoUM1-VI port for the license number of ports you purchased.

    create-ccm4x-vm-port-3.gif

Step 2: Create a Line Group

Complete these steps to create a Line Group to associate the voice mail ports.

  1. From the Cisco CallManager Administration page select Route Plan > Route/Hunt > Line Group.

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  2. Click Add a New Line Group.

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  3. Add the Line Group Name, populate the other options, then click and highlight the first directory number.

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  4. Click Add to Line Group. You will need to do this for all Voice Mail Port Directory Numbers.

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  5. Once the Voice Mail Port Directory Numbers are added, highlight any DN and move it up/down in the order as shown below.

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  6. Click Insert to add the Line Group.

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    This is a snapshot of the Directory Numbers added to the Line Group.

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Step 3: Add the Line Group to a Hunt List

Complete these steps to add the newly created Line Group to a Hunt List.

  1. From the Cisco CallManager Administration Page select Route Plan > Route Pattern/Hunt Pilot > Route/Hunt List.

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  2. Select Add a New Route/Hunt List.

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  3. Add a Route/Hunt List Name and select the Cisco CallManager Group that you want the device to register with.

    create-ccm4x-vm-port-13.gif

  4. When you are prompted to add the Line Group to the Hunt List, click OK to continue.

    create-ccm4x-vm-port-14.gif

  5. Click Add Line Group to bring up a drop down box with a list of all Line Groups.

    create-ccm4x-vm-port-15.gif

  6. Select the Line Group that you created and click Insert to continue.

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  7. When the message displays that indicates that the Line Group was inserted to the Hunt List, click OK to continue.

    create-ccm4x-vm-port-17.gif

  8. This screen shows the Line Group associated with the Hunt List.

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  9. Complete your configuration by completing these steps:

    Note: Steps 4 through 7 below are used for both the manual and Wizard configuration.

Create Voice Mail Ports with the Voice Mail Port Wizard

Complete the steps in these sections to create voice mail ports with the voice mail port wizard.

Step 1: Start the Voice Mail Port Wizard

Complete these steps.

  1. Select Feature > Voice Mail > Cisco VoiceMail Port Wizard.

  2. Enter a naming convention that you would like to use for your voice mail ports (Cisco documentation examples use CiscoUM1). Click Next to continue.

    create-ccm4x-vm-port-19.gif

  3. Select the number of voice mail ports that you are licensed for (in this example 16 ports is used).

    create-ccm4x-vm-port-20.gif

  4. Click Next.

    create-ccm4x-vm-port-21.gif

  5. Populate the fields below and click Next to continue.

    create-ccm4x-vm-port-22.gif

  6. Enter the beginning directory number that you would like the voice mail ports to start with. Once finished, click Next to continue.

    Note: Do not make the first voice mail port the same as the VoiceMail Pilot number. The Voice Mail Pilot number is configured for a Directory Number that can be reached from the PSTN callers. The following Voice Mail Port Directory Numbers can be any range of numbers. The directory numbers do not have to be consecutive, but for ease of installation, it is a good idea to keep them in consecutive order.

    create-ccm4x-vm-port-23.gif

Step 2: Configure the Voicemail Port

This step is a major change from previous versions of Cisco CallManager. Voice mail ports configuration is done via a Line Group similar to the Route Group configuration when you need to associate multiple gateways. Line Groups allow you to set forwarding options for each voice mail port. This sets the CallForwardBusy and CallForwardNoAnswer parameters so the call will always route to the next available voice mail port.

  1. Select Yes, Add directory numbers to a new line Group and click Next.

    create-ccm4x-vm-port-24.gif

  2. Enter a name for the Line Group as shown here and click Next.

    create-ccm4x-vm-port-25.gif

  3. A description of how the Voice Mail Ports will be configured displays. Click Finish. A progress message pops-up.

    create-ccm4x-vm-port-26.gif

    create-ccm4x-vm-port-27.gif

Step 3: Add a Route/Hunt List and a Route Pattern/Hunt Pilot DN

Once the voice mail ports are added to the Line Group, you will be prompted to add a Route/Hunt List and a Route Pattern/Hunt Pilot DN. Complete these steps.

  1. Click Route/Hunt List.

    create-ccm4x-vm-port-28.gif

  2. Add a New Route/Hunt List.

    create-ccm4x-vm-port-29.gif

  3. Enter a Name for the Route/Hunt List and click Insert.

    create-ccm4x-vm-port-30.gif

  4. When you are prompted to add a Route/Line Group, click OK to continue.

    create-ccm4x-vm-port-31.gif

  5. Click Add Line Group.

    create-ccm4x-vm-port-32.gif

  6. Select the Line Group that was created above.

    create-ccm4x-vm-port-33.gif

  7. Click Insert to add the Line Group to the Hunt List.. You will then be prompted to reset the Hunt List. Click OK to continue.

    create-ccm4x-vm-port-34.gif

    create-ccm4x-vm-port-35.gif

  8. Click the Reset button to reset the Hunt List.

    create-ccm4x-vm-port-36.gif

Step 4: Configure Message Waiting Indicator Directory Numbers

Complete these steps to configure the Message Waiting Directory Numbers (MWI On/Off). These directory numbers are used to turn on/off your message light on your IP Phone.

  1. From the Cisco CallManager Administration page, select Feature > Voice Mail > Message Waiting.

    create-ccm4x-vm-port-39.gif

  2. Click Add a New Message Waiting Number.

    create-ccm4x-vm-port-40.gif

  3. Enter the MWI Directory Number that you want to use to turn the message light on and click Insert to add the MWI On Directory Number.

    Note: In this example the Directory Number 8999 is used.

    create-ccm4x-vm-port-41.gif

  4. Enter the MWI Directory Number that you want to use to turn the message light off and click Insert to add the MWI Off Directory Number.

    In this example, Directory Number 8998 is used.

    create-ccm4x-vm-port-42.gif

  5. Click Back to Find/List Message Waiting Numbers to see a display similar to this.

    create-ccm4x-vm-port-43.gif

Step 5: Configure the Voicemail Pilot Directory Number

Complete these steps to configure the Voice Mail Pilot Directory Number (the Directory Number that users will dial to access their voice mail box).

  1. From the Cisco CallManager Administration Page, select Feature >Voice Mail > Voice Mail Pilot.

    create-ccm4x-vm-port-46.gif

  2. Add the Voice Mail Pilot Number and click Insert.

    create-ccm4x-vm-port-47.gif

Step 6: Configure a Voice Mail Profile for Subscribers

The voice mail profiles are now used so there can be multiple voice mail servers on the network and users can be honed to different servers.

  1. From Cisco CallManager Administration page, select Feature > Voice Mail > Voice Mail Profile.

    create-ccm4x-vm-port-48.gif

  2. Enter a profile name and select the Voice Mail Pilot number that was created above and click Insert to add the profile.

    create-ccm4x-vm-port-49.gif

    At this point you have successfully added the Voice Mail Port configuration to Cisco CallManager. To complete the configuration, add a Route Pattern for the voice mail pilot number.

Step 7: Add a Route Pattern

Note: If you use CallManager 4.1, skip this step and proceed to the next section.

Associate the Hunt List created with this new route pattern.

Note: The Hunt List created earlier in this document is associated with all the voice mail ports that were added to the Line Group. This is how Cisco CallManager routes the call to the next available voice mail port.

  1. From the Cisco CallManager Administration Page select Route Plan > Route Pattern > Hunt Pilot.

    create-ccm4x-vm-port-50.gif

  2. Click Add a New Pattern/Hunt Pilot.

    create-ccm4x-vm-port-51.gif

  3. Enter the Voice Mail Pilot Number and select the Hunt List that you created earlier for Gateway or Route/Hunt List.

    create-ccm4x-vm-port-52.gif

  4. Make sure that you uncheck provide outside dial tone.

    create-ccm4x-vm-port-53.gif

  5. Click Insert to add the new Route Pattern/Hunt Pilot number.

    create-ccm4x-vm-port-54.gif

    Once you have configured the Unity TSP, you should be able to dial the Hunt Pilot number and be routed to voice mail.

Cisco CallManager 4.1: Hunt Pilot Configuration

With Cisco CallManager 4.1, you need to perform this hunt pilot configuration (instead of step 7) in order to send the calls on a hunt group to a voice mail box when no one in the hunt group answers the call.

  1. From the Cisco CallManager Administration Page, choose Route Plan > Route/Hunt > Hunt Pilot.

    create-ccm4x-vm-port-55.gif

  2. Click Add a New Hunt Pilot.

    create-ccm4x-vm-port-56.gif

  3. Enter the Voice Mail Pilot Number, and choose the Hunt List that you created earlier for Gateway or Route/Hunt List.

    create-ccm4x-vm-port-57.gif

  4. Make sure that you uncheck Provide Outside Dial Tone.

    create-ccm4x-vm-port-58.gif

  5. For Forward Hunt No Answer, check the Use Personal Preferences check box in order to send the calls to this hunt group to be forwarded to the voice mail box if there is no answer.

    create-ccm4x-vm-port-59.gif

    Check Use Personal Preferences to enable the Call Forward No Coverage (CFNC) settings for the originally called number, which forwarded the call to this hunt pilot.

    The CFNC setting specifies a call-forwarding reason that you administer in the Directory Number Configuration window. Calls get diverted based on the value of the Coverage/Destination field in the directory number when a call to the directory number first diverts to coverage. The coverage then either exhausts or times out, and the associated Hunt Pilot for coverage specifies Use Personal Preferences for its final forwarding.

    Note: When this check box is checked, Cisco Unified CallManager ignores the settings in the Destination box and Calling Search Space.

Related Information

Updated: Jul 31, 2008
Document ID: 52340