This document describes the procedure you use to configure Cisco
CallManager in order to allow customers to dial the operator by composing 0
(zero). Though you can achieve the same result with the configuration of the
speed dial to dial the receptionist or the main number, customers are often
dial 0 for the operator. This document explains how to configure the system to
allow for this situation.
Readers of this document need to have knowledge of this topic:
The information in this document is based on this software version:
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
For more information on document conventions, refer to the
Technical Tips Conventions.
Complete these steps:
Select Route Plan > Route Plan
Report and verify there is no other pattern that starts with 0 (zero).
Select Route Plan > Translation
Pattern > Add New Translation Pattern.
Create a Translation Pattern 0 and specify the Called Party
Transform Mask as the phone number of the operator. In the example in the
Translation Pattern Configuration window, 4001 is the operator number.
Note: With Cisco CallManager 4.0 there are extra options such as MLPP
Precedence and Connected Party Transformations, which can be left at default
The Translation Pattern Configuration window example assumes there
are no Calling Search Spaces or partitions. However, many deployments make use
The general rule of thumb is to ensure that the Calling Search
Space for the Translation Pattern includes the partition of the directory
number of the phone that is called. In this case, there is a Calling Search
Space test which is selected from the drop-down menu in the Calling Search
The phone directory number 4001 belongs to the Partition called
partition 2. Therefore, the Calling Search Space, test, needs to include
Note: For Cisco CallManager 4.0 the screen contains additional options
such as MLPP Alternate Party Settings, Multiple Call / Call Waiting Settings,
and so forth, which can be left as default.