This document describes how to create a new user, add an IP phone and
associate the user with the new phone.
Readers of this document need to have knowledge of these topics:
The information in this document is based on these software and
Note: While a Cisco 7960 IP telephone is used for an example in this
document, Cisco CallManager is compatible with many IP phones. This document
applies to all of them.
Note: Although the screen shots in this document are from Cisco CallManager
version 4.01, the same procedure applies for Cisco CallManager versions 3.3x
and later. This document highlights the differences between these versions when
it is applicable.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
For more information on document conventions, refer to the
Technical Tips Conventions.
Complete these steps in order to configure a phone with its associated
user and phone number:
Connect to the Administration tool on your Cisco CallManager
server. Enter the http://<name of your CallManager or IP
address>/ccmadmin/ URL in the browser.
Select Device > Phone from the
main Cisco CallManager menu.
Click the Add a New Phone link.
Select the phone type. In this example, a Cisco 7960 is added.
Enter the MAC address of the phone, and fill in the rest of the
parameters as required.
Note: The MAC address of the phone can be found on the back of the
unit on the label next to the word MAC. It can also be found with the help of
the Settings button on the phone (79xx), and the selection of
Network Configuration. The MAC address is the third field.
In this case, the selections are the Default device pool and the
Default 7960 Button Template. As this screen indicates, other parameters are
left at default settings.
Note: With Cisco CallManager 3.3x there is no Multilevel Precedence and
Preemption (MLPP) information, no Device Security Mode, Built In Bridge,
Privacy, or Owner User ID options.
Note: For Cisco CallManager 4.0x, in order to select Owner User
ID you must first create a user. See the Creating a User
portion of the Create a User and Associate the
User to the Phone Number section.
Click Insert when you are done, and click
OK in order to add a directory number when this page
This or a similar page appears:
Note: MLPP Alternate Party Settings, Multiple Call / Call Waiting
Settings, and Forwarded Call Information Display are options only available in
Cisco CallManager 4.0x.
Fill in the rest of the parameters as required. In the case shown
in step 6, only the DN (7002) is entered. All other parameters are left at the
Click Add or, in Cisco CallManager 3.3x, click
Click OK on the message that
Repeat steps 5 and 6 in order to add an optional second line.
Click Update when this page
This or a similar page appears. Click OK on the
message that appears and then click Reset phone.
This procedure is now complete. Proceed to the Create a User and Associate the User to the Phone Number
Complete these steps:
Select User > Add a New User
from the main Cisco CallManager menu.
Enter the user information as required on the Add a New User page,
and click Insert when you are done.
Click Device Association.
This page appears.
Note: In the example shown, a filter is used to limit the responses to
the devices that start with directory number 700. Then the Select
Devices option is used.
Select the device that you want to associate with this
In this case, the device name is SEP003094C25D4E.
Note: You must select the Primary Extension option in
order for the IP AutoAttendant Spell by Name feature to work, even if the user
only has a single extension (DN).
Note: If you add a second DN to the phone, it appears on this screen.
You also need to associate the second DN with this user.
When you are done, click Update Selected.
You see a screen similar to this screen. The Controlled Devices
field reflects the association that you made.
Note: The controlled device is the phone itself, not the DNs.
This procedure is now complete. Your new phone and new user is now
The user is unable to add any users through Cisco Callmanager
administration page and the error message could not update
user is received as shown here:
To resolve this issue, perform these steps on the Callmanager
Open the C:\dcdsrvr\DirectoryConfiguration.ini
directory, and verify that UseSSL=false is in the file
C:\dcdsrvr\Config\UMDirectoryConfiguration.ini directory, and
verify that UseSSL=false is in the file content.
Restart IIS, WWW Publishing, Cisco Tomcat, and Cisco CAR services
from Windows services.