This document describes the steps required to change the Data
Connection (DC) directory password. Directory Manager is the superuser account
for the integrated Lightweight Directory Access Protocol (LDAP) database in
Cisco IP Telephony systems. The default DC Directory Manager password for Cisco
CallManager systems is ciscocisco. This document describes
how to change the default DC Directory password to a password that you
Note: With Cisco CallManager 3.1 and later, you can specify a new password
at the start of the product installation. If you upgrade from Cisco CallManager
3.0(x) to CallManager 3.09 or later, the password remains as
ciscocisco, and you must follow these procedures to change
the password. These procedures have been verified for use with Cisco Call
Manager Version 3.3 and earlier.
You must have superuser account privileges before you can change the DC
Directory Manager password. Also, you should be familiar with the Cisco
CallManager Administration application.
If you use CallManager version 3.2 or earlier, complete these steps in
order to download the DC Directory scripts:
Download DCDScripts.1-0-5.exe from the
Cisco CallManager Version 3.2
(registered customers only)
Copy and run DCDScripts.1-0-5.exe on
all the nodes in the Cisco CallManager cluster and on the
CRA/CRS application servers.
Accept the default settings when prompted to do so, and click
This document was developed and tested with Cisco CallManager 3.1(2c).
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
Technical Tips Conventions for more information on document
This section presents you with the information to configure the
features this document describes. Complete these procedures in order to replace
the default DC Directory password with a password that you choose.
Complete these steps in order to change the password:
From Cisco CallManager, go to Start > Run, type
CCMPWDChanger, and press enter.
If you run Cisco CallManager 3.3.3 only, you receive this
Click OK to continue.
The Cisco CallManager Password Changer dialog box
In the Administrator Password field, enter the current password,
and click Next.
Type Directory Manager in the User ID
Enter a password in the New Password field, and confirm the
password in the Confirm New Password.
If you run Cisco CallManager 3.3.3, this message
If you run other versions of Cisco CallManager, this message
Note: Even though the message instructs you to reboot all the
Callmanager servers in the cluster, it is not mandatory to reboot the
Click Exit to close the application.
This utility modifies all the registry changes and synchronizes the
new password with all Cisco CallManagers in the cluster. There is no need to
run this utility in other Cisco CallManagers in the cluster. However, if you
run other applications like CRS, PA, CER and so forth, those applications need
to be configured with the new password.
You have successfully changed the password. In order to complete the
process, you must stop and start these services.
Note: This procedure must be performed on all Cisco CallManagers in the
Go to the Control Panel, choose Administrative
Tools, and then double-click Services.
The Services window appears.
Choose the Worldwide Web Publishing Service entry,
click Stop, and then click
The DC Directory Server entry should show "Started" in the Status
Complete these steps in order to verify that you successfully changed
the Cisco CallManager DC Directory Manager password.
Go to the Cisco CallManager Administration page, and choose
User > Global Directory.
The User Information window appears.
The configuration is successful if you are able to view the users
configured in the system, as shown in this image:
Verify these items if you are unable to view the users configured in
Log in to the DC Directory with the new password in order to verify
that the new password is active.
Verify that the Worldwide Web Publishing Service has restarted and
runs after the restart.