This document describes the steps required in order to troubleshoot the
Unable to login (e479092) with configured
password error message received from the Address Book
Synchronization Tool (TABSynch).
There are no specific requirements for this document.
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Personal Directory consists of these features:
PAB is a place to store contact information about people you frequently
call and people who are not included in your corporate directory, such as
clients, suppliers, friends, and family members. To synchronize their PABs with
Microsoft Windows Address Book (WAB), users must install the TABSynch utility,
provided by you.
Perform these steps in order to obtain the TABSynch software for
distribution to users:
Choose Application > Plugins
from Cisco Unified CM Administration.
Locate and click Cisco Unified IP Phone Address Book
Entries from your Microsoft WAB are now accessible on your Cisco
Unified IP Phone and User Options web pages.
This error is received in TABSynch:
Unable to login (e479092)with configured password.
Perform these steps in order to verify the configuration:
Confirm that the Cisco Unified CM server and the user machine where
TABSynch is installed are in different VLANs.
Confirm that UDP ports 138,139, and 140 are open.
Confirm that the Cisco UXL service is activated. Perform these steps
in order to confirm:
Navigate to the Cisco Unified Serviceability page,
and go to Tools > Control Center- Feature
Choose the publisher and click
Here, you will find a list of services. Make sure that the
Cisco UXL service is activated and
On the Cisco Unified CM Administration page, navigate to
System > LDAP > LDAP
Authentication and uncheck the Use LDAPauthentication for end
If the issue still persists, it is because TABSynch did not
automatically synchronize the Microsoft Outlook contacts. This is documented in
(registered customers only)
TABSynch can only synchronize with WAB and not with the Microsoft
Outlook address book. Perform these steps in order to resolve the issue:
Export the Microsoft Outlook Address Book contacts to a .csv file.
Perform these steps in order to complete this task:
Open Microsoft Outlook.
On the File menu, click Import And
Click Export To File, and then
Click Comma Separated Values (DOS) , and then
Highlight the Contacts folder, and click
Click Browse, and choose the location where you
want to save the new .csv file.
In the FileName textbox, provide a name for the
Click Next, and then
Import the .csv file which you have saved into the Windows Address
Book (*.WAB) of your local computer. Perform these steps in order to complete
To open the Address Book, click Start, point to
All Programs, point to Accessories, and then
click Address Book.
In the Address Book, point to Import on the
File menu, and then click Other Address
Choose Text File (Comma Separated Values), and
Click Browse and go to the location where the
exported .csv file from Microsoft Outlook is saved, choose the
.csv file, and click Next.
Map the fields you wish to import, and click
After the Microsoft Outlook contacts are in the WAB, run IP Phone
Address Book Synchronizer to add personal contacts to the CallManager