This document describes this Cisco Call Detail Record (CDR) Analysis
and Reporting (CAR) plugin error message: Tomcat Service not
installed. Registry Entries for Tomcat Service not found. Cannot continue
Installation.., and provides the steps necessary to
Cisco recommends that you have knowledge of these topics:
The information in this document is based on Cisco Unified
Communications Manager (CallManager) 4.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When installing the CAR plugin, this error message is displayed:
Tomcat Service not installed. Registry Entries
for Tomcat Service not found. Cannot continue Installation..
In order to overcome this error message, issue these commands on the
Cisco Unified Communications Manager (CallManager) publisher:
Open up a DOS command prompt and run C:\Program
Files\Cisco\TomCat\bin\nt.cmd to re-register the Tomcat service.
Open up the services control panel (services.msc)
and change the Cisco Tomcat service logon user to
Go to Start > programs > administrative tools >
services and right-click on service.
Go to Cisco Tomcat and select
Go to the Log On tab and select the This
account check box. Then, specify
Run the AdminUtility tool (found in C:\Program
Files\Cisco\Bin) to re-synchronize the CCMServiceRW
password used for the Cisco Tomcat service:
Go to C:\Program Files\Cisco\Bin on the
Find the utility called AdminUtility.exe,
double-click to launch it.
It asks you for the administrator password. Enter this
You see a window with different accounts for all the servers in
Click on the top globe with the CallManager
This selects all the accounts.
Select Options > Set New
Then, you are prompted for the new password