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Cisco Unified Communications Manager (CallManager)

Troubleshooting CAR Installation Error: Tomcat Service not installed. Registry Entries for Tomcat Service not found

Document ID: 106270

Updated: May 12, 2008

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Introduction

This document describes this Cisco Call Detail Record (CDR) Analysis and Reporting (CAR) plugin error message: Tomcat Service not installed. Registry Entries for Tomcat Service not found. Cannot continue Installation.., and provides the steps necessary to troubleshoot it.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

  • Cisco Unified Communications Manager (CallManager) 4.x

  • Cisco Call Detail Record (CDR) Analysis and Reporting (CAR)

Components Used

The information in this document is based on Cisco Unified Communications Manager (CallManager) 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When installing the CAR plugin, this error message is displayed:

Tomcat Service not installed. Registry Entries for Tomcat Service not found. Cannot continue Installation..

cdr-installerror1.gif

Solution

In order to overcome this error message, issue these commands on the Cisco Unified Communications Manager (CallManager) publisher:

  1. Open up a DOS command prompt and run C:\Program Files\Cisco\TomCat\bin\nt.cmd to re-register the Tomcat service.

  2. Open up the services control panel (services.msc) and change the Cisco Tomcat service logon user to CCMServiceRW:

    1. Go to Start > programs > administrative tools > services and right-click on service.

    2. Go to Cisco Tomcat and select Properties.

    3. Go to the Log On tab and select the This account check box. Then, specify .\CCMServiceRW.

    4. Click OK.

  3. Run the AdminUtility tool (found in C:\Program Files\Cisco\Bin) to re-synchronize the CCMServiceRW password used for the Cisco Tomcat service:

    1. Go to C:\Program Files\Cisco\Bin on the Publisher server.

    2. Find the utility called AdminUtility.exe, double-click to launch it.

    3. It asks you for the administrator password. Enter this password.

      You see a window with different accounts for all the servers in the cluster.

    4. Click on the top globe with the CallManager name.

      This selects all the accounts.

    5. Select Options > Set New Password.

    6. Then, you are prompted for the new password phrase.

Related Information

Updated: May 12, 2008
Document ID: 106270