Cisco Unified Communications 500 Series for Small Business (UC500)

Cannot Copy New Software Image in UC520

Document ID: 108624

Updated: Dec 02, 2008



The Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is an affordable appliance that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while it integrates with existent desktop applications, such as calendar, e-mail, and customer relationship management (CRM) programs.



Cisco recommends that you have knowledge of these topics:

  • Cisco IOS® software

  • Cisco Unified Communications 500 Series for Small Business

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco Unified Communications 520 System

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


Refer to Cisco Technical Tips Conventions for more information on document conventions.

Error at Attempt to Upgrade the Software on UC520

Error in Cisco Configuration Assistant

When you try to upgrade the software image that runs on a UC520 device, you receive this error on the Cisco Configuration Assistant (CCA).



This error is received due to the lack of available Flash memory on the device. In order to increase the available Flash memory space, delete the previous software image stored in the Flash memory of the UC520 device. Follow this procedure to delete the currently loaded image and increase the available Flash memory.

  1. Login to the console and use the Show flash command to see the current image used in the UC520 device.

  2. Now use the UC520# delete flash: uc500-advipservicesk9-mz.124-xx.XW8 command to delete the existent software image.

    Note: DO NOT restart the UC520 after you delete the existent software image.

  3. Copy the new software image either with the CCA or the CLI command from the console.

Related Information

Updated: Dec 02, 2008
Document ID: 108624