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Cisco Unified Communications Manager (CallManager)

BAT ERROR - Error No. Path not found, Error in Retrieving Phone Templates

Cisco - BAT ERROR - Error No. Path not found, Error in Retrieving Phone Templates

Introduction

The Bulk Administration Tool (BAT), a web-based application, allows you to perform bulk transactions, such as add, update, or delete, to the Cisco CallManager database for a large number of phones, users, and ports on a Cisco Catalyst 6000 FXS Analog Interface Module. In addition, BAT allows you to insert and delete Cisco VG200 gateways and ports. Previously a manual operation, BAT helps you automate the process and achieve much faster add, update, and delete operations. BAT also provides the Tool for Auto-Registered Phones Support (TAPS), which is an optional component of BAT.

This document describes this BAT error message and the steps necessary to troubleshoot it:

Error No. Path not found, Error in Retrieving Phone Templates

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

  • Cisco Unified Communications Manager (CallManager)

  • Bulk Administration Tool (BAT)

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco Unified Communications Manager (CallManager) 4.x

  • Bulk Administration Tool (BAT) 5.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you attempt to export phones from BAT, this error message displays:

Error No. Path not found, Error in Retrieving Phone Templates

Solution

In order to overcome this error, uninstall and then reinstall BAT to see if this successfully retrieves phone templates. If you still receive the same error message, complete these steps:

  1. Go to the publisher Cisco CallManager server.

  2. Choose Start > Programs > Administrative Tools > Internet Services Manager.

    The default website is located on the left.

  3. Under your server name, expand the default website in order to display the BAT directory

  4. Right-click the BAT directory, and choose Properties.

  5. Locate the application name at the bottom of the page.

  6. Click the Create tab in order to create the virtual directory.

  7. Click OK, and then try again to create a phone template in BAT.

  8. Restart the IIS Admin Services. If the WWW fails, continue to restart until the process is successful.

  9. Try again to access the BAT templates.

Note: You might need to reboot the server if this procedure does not resolve the issue.

Related Information

Updated: Mar 20, 2008
Document ID: 100800