API_NOT_INITIALIZED Error Message Troubleshoot on CUAC

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This document describes how to resolve an error message received when you attempt to log in to the Cisco Unified Attendant Console (CUAC) server Administration Page.



There are no specific requirements for this document.

Components Used

The information in this document is based on CUAC Version 8.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


When you attempt to access the CUAC Administration Page, you receive this error message:



Complete these steps in order to fix the problem:

  1. Navigate to All Programs > Microsoft SQL Server 2008 > Configuration Tools > SQL Server Configuration Manager in order to open this window:
  2. Navigate to SQL Server Network Configuration, and choose Protocols for SQLEXPRESS from the SQL Server Network Configuration drop-down list. Ensure that the TCP/IP and Named Pipes protocols are enabled.

Alternative Solution

If the previous solution does not correct the problem, the issue might have a different cause. The issue might arise if the CUAC server IP address is changed. If this occurs, ensure that you change the NEW IP address of the CUAC in this Registries location: 

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\Configuration\Defaults
?Web Server

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\Configuration Database

HKey_Local_Machine\SOFTWARE\Arc Solutions\Call Connect\Defaults
?CTI Server Name
?Last Connected Server
?Presence Server Name
?Server Name

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\LDAP Synchronize Server\
 CT Connection\Primary
?Server Name

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\LDAP Synchronize Server\Defaults
?Server Name

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\Logging Database