This article is one in a series to assist in the setup,
troubleshooting, and maintenance of Cisco Small Business products.
Technical Tips Conventions for more information on document
How do I upgrade the firmware of the SPA3102 VoIP
Note: Verify the model number and suffix of your SPA3102 VoIP router before
you try to update the firmware to ensure that you get the correct file. If the
suffix is -NA, proceed with the upgrade. If the suffix is not -NA, the SPA3102
firmware is provided by the VoIP provider, so do not proceed with the upgrade.
This is because the SPA3102 configuration settings may be overwritten when the
device is upgraded.
The new firmware adds numerous functions to the router. In order to
upgrade the firmware of your router, you need to perform two steps: download
the firmware and upgrade the firmware of the router.
Download the Firmware
Before you download the firmware, make sure that your computer has
an active Internet connection. If your computer is plugged directly into the
router and cannot get online, disconnect your router and plug your computer
directly into your cable or DSL modem.
SPA3102 firmware is available here:
Registration and login are not required. Cisco recommends that you perform all
firmware upgrades on your local network, not remotely.
Click Save in the File Download dialog box that
appears. Look for the Save As dialog box, choose a location
for the file like the Desktop, and click Save. When the
download is complete, click Close if prompted.
Note: The name of the file can vary depending on the firmware file of
If the firmware file you have downloaded is in zip format,
double-click the zip file and extract its contents to a single folder or to the
Note: You need to use a utility to open and extract files from the ZIP
file archive such as WinZip. In order to download WinZip, visit
http://www.winzip.com. You can also
use the built-in unzip features of Windows XP to unzip the contents from the
If your SPA3102 was provided by a VoIP provider, request their help to
change the firmware version. The provider may have only certified a specific
version of SPA3102 firmware for their network.
Once you download the firmware, you need to upgrade the device. For
more information on how to upgrade the router, refer to the document
the Firmware of SPA3102.