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UCCE Release 8.X SIP Dialer Frequently Asked Questions

Document ID: 115905

Updated: Feb 11, 2013

Contributed by Anuj Bhatia, Cisco TAC Engineer.

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Introduction

This document answers two of the most frequently asked questions (FAQs) about the Unified Contact Center Enterprise (UCCE) Release 8.X Session Initiation Protocol (SIP) Dialer Call Progress Analysis (CPA) setting in the Dialer registry and in the Campaign Manager > Campaign Purpose tab.

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Q. What is the significance of the CPA values in the Dialer registry if the recommendation is to tweak them in the Campaign Purpose tab under Administrator Workstation (AW)?

A. The CPA values must be configured in the Campaign Manager settings, as well as the Dialer registries. This is because personal callback records can exist without the campaigns. In this scenario, the Dialer uses the CPA settings configured in the Dialer registries for CPA analysis.

Q. Should the Dialer CPA registry settings match the system default CPA values?

A. The recommended CPA values for the Dialer registry are as follows:

CPAAnalysisPeriod=2500
CPAMaxTimeAnalysis=3000
CPAMinSilencePeriod=375
CPAMaxTermToneAnalysis=15000
CPANoiseThresholdPeriod=100
CPAJitterBufferDelay=150 ms

Related Information

Updated: Feb 11, 2013
Document ID: 115905