Cisco Jabber for Windows

Jabber for Windows Client Update Error Message Interpretation

Document ID: 116308

Updated: Jul 29, 2013

Contributed by Sana Agaskar, Prashant Dua, and Jasmeet Sandhu, Cisco TAC Engineers.



This document describes a problem encountered when attempts to update Cisco Jabber for Windows client information are made and provides a solution to the problem.



Cisco recommends that you have knowledge of Cisco Jabber for Windows.

Components Used

The information in this document is based on Cisco Jabber for Windows Release 9.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


When you attempt to update Cisco Jabber for Windows client information, you get this error message:


The jabber-config.xml file must be configured correctly.

Note: The update.xml file that Jabber uses must be a separate file all together. If it is located in the same jabber-config.xml file, you receive the error message.

First, you must create the update.xml file that has the location information for the new client, and have the jabber-config.xml file point to it. This enables you to check that location for the latest release.

Complete these steps in order to automatically update and populate the .xml file:

  1. Save the file in this format, with the name update.xml, in the same location where the update.msi file resides:
    <?xml version="1.0" encoding="utf-8"?>
  2. Configure the jabber-config.xml file to specify the UpdateUrl:
    <?xml version="1.0" encoding="utf-8"?>
    <config version="1.0">

The "Client" portion of the Jabber Config.xml file points to the update.xml file, and the update.xml file points to the location of the latest client software.

Related Information

Updated: Jul 29, 2013
Document ID: 116308