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Cisco Jabber for Windows

Jabber for Windows Browser Certificate Error

Document ID: 116288

Updated: Jun 27, 2013

Contributed by Scott Hills, Cisco TAC Engineer.

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Introduction

This document describes how to resolve a browser certificate error from the Cisco Jabber for Windows custom tab.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

  • Custom Embedded Tabs in Cisco Jabber for Windows
  • HTML Code

Components Used

The information in this document is based on Cisco Jabber for Windows.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Problem

You create a custom tab in Cisco Jabber in order to include a web page, but a browser certificate error displays that cannot be bypassed. If you click on the error, there is no progress. If you choose Click here to close this webpage, the tab no longer works.

Jabber uses the native Internet Explorer (IE) engine, so it should use the same IE installed on your computer. You cannot resolve this issue through configuration of IE with the standard IE settings in Widows. The browser certificate error is created due to a limitation/feature of the IWebBrowser2 interface that Jabber uses in order to render the webpages internally.

Solution

Use IE in order to accept the certificate. Install the certificate under Trusted Root Certification Authorities. Once accepted, the custom tab and webpage work fine with Cisco Jabber.

Related Information

Updated: Jun 27, 2013
Document ID: 116288