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Cisco Jabber for Windows

Jabber for Windows Custom Tabs Only Work Once After Startup

Document ID: 116287

Updated: Jun 27, 2013

Contributed by Scott Hills, Cisco TAC Engineer.

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Introduction

This document describes a problem encountered when custom tabs are created for Cisco Jabber for Windows and provides a workaround for the problem.

Prerequisites

Requirements

Cisco recommends that you have knowledge of Cisco Jabber for Windows.

Components Used

The information in this document is based on Cisco Jabber for Windows Release 9.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command. 

Problem

When you create a custom tab in Cisco Jabber, it only works the first time that you use it. Subsequent attempts to use the custom tab do not work. The only way the custom tab works again is when you sign out and then sign back in.

Solution

The reason that the custom tab only works on the initial attempt is because the page is only loaded once at startup. If you want the page to refresh every time that you click on it, change the Page Refresh parameter in the Configuration window to True.

<Client>
<jabber-plugin-config>
<browser-plugin>
<page refresh="false" preload="false">
<tooltip>InterCall</tooltip>
<icon></icon>
<url>TEL:1007</url>
</page>
</browser-plugin>
</jabber-plugin-config>
</Client>

Note: You cannot change the Page Refresh parameters from the Jabber User Interface (UI).

Related Information

Updated: Jun 27, 2013
Document ID: 116287