Cisco IP SoftPhone is a communications application for your PC desktop.
As an integral part of Cisco Architecture for Voice, Video and Integrated Data
(AVVID), it can be used in any application where an IP phone can be used, and
it is fully integrated with the Cisco line of IP telephones. There are three
different Cisco IP SoftPhone configuration options that can be used, depending
on the requirements of the installation.
There are no specific requirements for this document.
The information in this document is based on the all versions of Cisco
IP SoftPhone for Cisco CallManager.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
For more information on document conventions, refer to the
Cisco Technical Tips
There are three different ways that Cisco IP SoftPhone can be
Cisco IP SoftPhone can be configured to take control of a physical IP
Cisco IP SoftPhone can be configured to share lines on the physical
IP phone, so that you can make and retrieve calls from both the SoftPhone and
the IP phone.
Cisco IP SoftPhone can be configured to function like a standalone IP
phone with its own lines.
In order to have Cisco IP SoftPhone control a physical IP phone, you
need to create a user in the global directory and associate that user with the
physical IP phone.
In order to have Cisco IP SoftPhone share lines on a physical IP phone,
you need to create a computer telephony integration (CTI) Port (not a CTI Route
Point) and add the same directory numbers as the physical IP phone, so that
they show as shared lines. The CTI Port is then assigned to the user in Cisco
CallManager. In case of multiple lines, you should configure multiple CTI
Ports—one for each line—and associate all of them to the user.
To configure Cisco IP SoftPhone as a standalone IP phone with its own
lines, start by creating a user in Cisco CallManager. Next, create a CTI Port
and add the unique directory number that you want, and then assign that CTI
Port to the user. Finally, install Cisco IP SoftPhone using the user name and
password that were previously created in Cisco CallManager.
Note: More information about adding CTI Ports, adding users, and assigning
them to devices can be found in the
Installing and Configuring
Cisco IP SoftPhone document.