This document discusses how to use the
vrutrace utility. The
vrutrace utility allows the retrieval of specified
log files related to the Peripheral Interface Manager (PIM) process of a
Peripheral Gateway (PG) when it is connected to a Voice Response Unit (VRU) in
a Cisco Intelligent Contact Management (ICM) Enterprise Edition
Readers of this document should have knowledge of these topics:
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
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Technical Tips Conventions.
The vrutrace utility enables you to retrieve
specified log files related to the PIM process of a PG when it is connected to
This section explains how to use the
To execute the vrutrace utility, ensure that
your computer is:
Connected through a DOS prompt or a telnet session to the PG that
contains the log you need.
At the c:\icr\custname\pgxx\vrucap
subdirectory for versions earlier than 5.0, or at the
c:\icm\custname\pgxx\vrucap subdirectory for
versions 5.0 and later.
Note: Here, custname and pgxx
are customer specific. For example, if the customer is XYZ and the PG is PG1A,
the subdirectory is
Here are the options for the vrutrace
vrutrace [ProcessName] [/if InputFile] [/o] [/of OutputFile]
[/bd BeginDate(mm/dd/yy)] [/bt BeginTime(hh:mm:ss)]
[/ed EndDate(mm/dd/yy)] [/et EndTime(hh:mm:ss)] [/all] [/prev]
[/last] [/binary] [/debug] [/sleep] [/htbt] [/vrustat] [/help]
This example shows how you can obtain the output from a log file with
information from April 29, 2000 until April 30, 2000 with binary data.
c:\icr\xyz\pg1a\vrucap\vrutrace pim1 /bd 04/29/2000 /ed 04/30/2000 /binary
This example shows how you can obtain output from a log file with
information from the last time the process ran to the current date and
c:\icr\xyz\pg1a\vrucap\vrutrace pim1 /last