This document describes why Cisco E-Mail Manager does not open newly
arrived messages automatically through a popup window in a Cisco E-Mail Manager
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The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
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Administrators can designate agents for the push mode. When new
messages enter the system, E-Mail Manager pushes the messages to agents who are
in the push mode. This eliminates the need for agents to access a queue to
select messages. Additionally, E-Mail Manager displays each new message through
a popup window on the screen of the agent.
A push agent must select Process Messages > Ready for
Push to enter the push mode after login.
This section provides a step-by-step description of the
A push agent logs into Cisco E-Mail Manager
The agent selects Process Messages > Ready for
Push to enter the push mode (see Figure
Figure 1 – Push Agent in Push Mode
A new message arrives, and enters the personal queue of the
However, E-Mail Manager does not open the message automatically
through a popup window. The push agent has to go to the queue and manually open
In push mode, when a message enters the system, a popup window must
open on the screen of the agent to display the message automatically (see
Figure 2 – Popup Window That Displays a New Message
This problem occurs because of a configuration issue. Complete these
steps to solve this problem:
Run Sun Java Virtual Machine (JVM) 1.4.2 on the Cisco E-Mail Manager
Open a conduit for TCP port 8600 in case the Cisco E-Mail Manager
Agent Desktop is outside the firewall.