This document describes what to do when a service appears as invalid
and displays a red X beside it under the Control Center in the Cisco Customer
Response Solutions (CRS) Administration. It contains a possible workaround.
Cisco recommends that you have knowledge of the Cisco Unified Contact
Center Express, formerly known as the Cisco IP Contact Center (IPCC) Express.
The information in this document is based on the Cisco Unified Contact
Center Express version 4.0(4) and later.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
One or more services display a red X beside them, as shown in
Figure 1. These services are stopped and are
unable to start. In this example, the Cisco Desktop Call/Chat
Service is invalid and disabled.
Figure 1 - Control Center
A service becomes disabled in the event that it fails to start after
four consecutive attempts.
In order to enable the Cisco Desktop Call/Chat
Service, or any other service with similar issues, use the Cisco CRS
Serviceability Utility, which is loaded on the IPCC Express server.
On the IPCC Express server, choose Start > Programs >
Cisco CRS Administrator > Cisco CRS Serviceability Utility.
Choose the Process Activation tab, and then choose
the process that is disabled, as shown in Figure
2. In this example, notice that the Status of the Cisco Desktop
CallChat Service Process name is Disabled.
Figure 2 - Process Activation
Click the ENABLE button.
A message dialog box displays, as shown in Figure 3. This is an informational message that
indicates that you must take action and manually restart the CRS Node Manager
service in order for the changes to take effect. Click OK.
Figure 3 - ENABLE
In order to restart the CRS Node Manager, which manages the
services, use the Microsoft Windows Services utility. Choose Start >
Control Panel > Administrative Tools >
In order to restart the CRS Node Manager, right-click the service
and click Start. The Status of the service displays as
Started, as shown in Figure 4.
Figure 4 - Windows Services
Once the service restarts, verify that there is no longer a red X
beside it under the Control Center in the Cisco Customer Response Solutions
(CRS) Administration, as shown in Figure 5.
Figure 5 - Control Center