You can use log files from Microsoft Internet Information Server (IIS)
when you troubleshoot issues with Cisco web-based products. This document
describes where to find these log files.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
Cisco Collaboration Server version 5.0 and later
Cisco Media Blender version 5.0 and later
Cisco Trailhead Server version 4.0
Cisco Dynamic Content Adapter version 2.0.1
WebView for Cisco ICM version 4.6.2 and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
By default, IIS log files reside in the
These files have the naming convention ex*.log (see
Figure 1). These files contain information on client
requests against the web server.
Figure 1 – Naming Convention
Use the Internet Services Manager to determine the settings for logs
within IIS. Here is the default program location, depending on the operating
Windows 2000—Click Start >
Settings > Control Panel >
Administrative Tools > Internet Services
Windows NT 4.0—Start >
Programs > Windows NT 4.0 Option Pack >
Microsoft Internet Information Server > Internet
When you select the Internet Service Manager option, the Internet
Services Manager window opens.
Complete these steps:
Double-click Internet Information Services to view
the list of associated servers.
Double-click the server name to view the list of sites on the
Right-click the site name in use (usually "Default Web Site") and
Click Properties in the "Enable
Logging" section at the bottom of the dialog box.
Figure 2 – The Log File Directory Field
You can now see a field called Log file directory,
which lists the directory that is currently set for
After you determine the location of the log files, navigate to that
directory in order to review the log files. You can use a standard text editor
to read the files. If you want to retrieve logs related to a Cisco TAC case,
ensure that you gather all logs that cover the time before and during the