Digital Media Manager Version 5.4 Run Task Window Hangs After an Upgrade

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Updated:July 3, 2013
Document ID:116228

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    Introduction

    This document describes how to address a problem where the Run Task window hangs after you upgrade the Cisco Digital Media Manager (DMM) to Version 5.4.

    Problem

    After you upgrade the DMM to Version 5.4, the network administrator attempts to manage the Digital Media Players (DMP) with the Run Task option. The page never loads and shows the continuous spinning icon captured in this image.

    This problem might also surface when you attempt to upload content to a channel.

    The DMM Version 5.4 cannot resolve the proper IP address. The problem is most likely triggered after an upgrade from Version 5.3, because it does not enforce the use of a Fully Qualified Domain Name (FQDN) for the Servlet Server Address.

    DMM Version 5.4 enforces the use of FQDN, instead of the IP address, for the Servlet Server Address. The problem is documented under Cisco Bug ID CSCtx63069.

    Solution

    The solution is to change the Servlet Server Address to a FQDN as shown here:

    Revision History

    Revision Publish Date Comments
    1.0
    03-Jul-2013
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Chip Schneider, Thomas Runyan, and James Hofmann
      Cisco TAC Engineers.

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