PIMG and TIMG Configuration and Troubleshooting Information

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Updated:February 23, 2015
Document ID:118757

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Introduction

This document describes the various locations of the documentation that you can use in order to configure and troubleshoot PBX IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG) issues when you attempt to integrate a PBX for use with Cisco Unity Connection or Cisco Unity for Voicemail.

Background Information

The PIMG and TIMG are devices that are made by Dialogic® in order to enable the integration of a PBX for use with Cisco Unity Connection or Cisco Unity for Voicemail.

There is a large amount of documentation located on Cisco.com, but it is often difficult to locate the documentation that is helpful. This document provides links to the most useful documentation for attempts to configure and troubleshoot PIMG and TIMG issues.

PIMG and TIMG Documentation

This table provides links to the standard configuration guides that are used in order to configure the PIMG or TIMG based on the type of PBX that is used:

PBX Version
PIMG Documentation
TIMG Documentation
8.x
9.x
10.x

Troubleshooting Documentation

This section provides links to the documentation that is helpful with attempts to troubleshoot PIMG and TIMG issues.

Enable Traces

In order to obtain information about the standard traces that you should enable for PIMG and TIMG troubleshooting purposes and how to gather those traces, refer to the PIMG Integration With Traces Cisco document.

Troubleshoot Common PIMG and TIMG Issues

This section provides links to some of the most common issues that are encountered and documented in troubleshooting cases.

Note: Some of the documents listed in the next table specifically refer to PIMG or TIMG; however, these articles can generally apply to both PIMG and TIMG issues due to the similarities in their configuration and functions.

Description of Issue
Related Troubleshooting Documentation
Limited ports after an upgrade to Version 6.0SU8

PIMG Software Release 6.0SU8 Upgrade and Port Availability
PIMG cannot send logs to the SysLog server

Enable PIMG to Send Log to SysLog Server

Audio is clipped after PIMG integration

PIMG Clips Audio at the End of Recorded Messages
PIMG Heap Exaction alarm is triggered

Unity Connection PIMG shows VwSsHeap Exhausted Alarm
TIMG does not forward calls to Unity Connection

TIMG Does Not Forward Calls to Cisco Unity Connection
TIMG uses Simplified Message Desk Interface (SMDI) to send calls to Opening Greeting

Unity Connection TIMG Does Not Route Calls Correctly
A reset of PIMG/TIMG to factory default settings is required

Unity Connection FAQ: How do I reset a PIMG/TIMG to the factory defaults?
Message Waiting Indicator (MWI) does not work through the serial Multi-Code Interference (MCI) link

MWI Does Not Work through PIMG Integration with Serial MCI

Download Firmware

Most of the firmware that is used in order to update the PIMG or TIMG can be found on Cisco.com; however, a special release might be recommended at times, which is located on the Dialogic® website.

Here are the links to both of the firmware download locations:

Revision History

Revision Publish Date Comments
1.0
23-Feb-2015
Initial Release
TAC Authored

Contributed by Cisco Engineers

  • Scott Hills
    Cisco TAC Engineer.

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