Cisco Unity Connection

Unity Connection Conversion from AXL to LDAP User Integrated

Document ID: 117776

Updated: Jun 17, 2014

Contributed by Scott Hills and Amit Kumar, Cisco TAC Engineers.



This document describes the conversion of Unity Connection from Administrative XML Layer (AXL) to Lightweight Directory Access Protocol (LDAP) User Integrated and how to handle any issues that occur in the conversion from AXL integrated user to LDAP integrated user. Unity Connection allows you to import users from LDAP or import users via AXL from CallManager. You can also create users on Unity Connection independently.


You must convert Unity Connection users from AXL integration to LDAP integration. The customer uses Jabber and wants to connect Jabber to voicemail and use LDAP for authentication.

Note: You might choose to perform this conversion for reasons other than those listed in this article.


Caution: This article does not detail LDAP integration configuration on Utility Connection. LDAP integration configuration must occur before you perform this procedure. See references to configuration in the Related Information section.

  1. Go to the Unity Connection admin page and click Bulk Administration Tool located near Tools.
  2. Choose Select Operation > Export.
  3. Choose Select Object Type > Users with Mailbox.
  4. Click SUBMIT.
  5. When the file is ready, you will see the Download the Export File option appear. Click Download the Export File and download the Comma Separated Values (CSV) file.
  6. Open the CSV file and locate the Ccmld column. Users who are AXL integrated might have a long string value. You must replace this value with %null%.
  7. Apply the %null% value to all applicable user IDs that you want to convert from AXL to LDAP.
  8. Navigate to the Bulk Administration Tool (BAT) page and open Unity Connection.
  9. Choose Operation > Update.
  10. Choose Select Object Type > Users with Mailboxes.
  11. Browse to select the .CSV file that you saved. If the file has any inaccuracies, the error log indicates those inaccuracies. Rename the error log Failed Objects File Name.
  12. Click Submit.
  13. If the task runs successfully, you can change the user to LDAP integrated.
  14. Navigate to the user's basic page and click Integrate with LDAP Directory.
  15. Click Save. The user ID used by AXL in Unity Connection is the same as the user ID received in the Communications Manager from LDAP.
  16. Choose System Settings > LDAP > LDAP Configuration in order to ensure that LDAP authentication is set up correctly.
  17. Log in to Jabber. Voicemail connects.

Related Information

Updated: Jun 17, 2014
Document ID: 117776