IM and Presence Server Logs Set to Run at Debug Level Configuration Example

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Updated:July 16, 2014

Document ID:117828

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Introduction

Prerequisites

Requirements

Components Used

Configure

Verify

Troubleshoot

Introduction

This document describes the process to configure the Instant Messaging (IM) and Presence Server logs to run at the debug level.

Prerequisites

Requirements

Cisco recommends knowledge of Cisco IM and Presence Server navigation through a browser.

Components Used

The information in this document is based on Cisco IM and Presence Server Release 9.x and later.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Configure

Enter the IP address or fully qualified domain name (FQDN) into a web browser address bar and access the IM and Presence Server.
From the Navigation bar, choose Cisco Unified IM and Presence Servicability and click Go.
From the Servicability page, log into the IM and Presence Server.
From the Trace menu drop-down list at the top of the screen, choose Configuration.
From the Configuration screen, choose the IM and Presence Server to configure and click Go; then choose the appropriate service group and click Go.
Note: Most log settings are for the IM and Presence Services Service Group.
Choose the service to configure logs to run at the debug level, for example Cisco SIP Proxy, and click Go.
From the Debug Trace Level drop-down list, choose Debug and check the Trace On check box. If more than one IM and Presence Server exists, check the Apply to All Nodes check box. After the configuration is set, click Save at the bottom of the screen.

Note: The Trace Filter Setting debug choices available on the screen depend on the log. For example Client Profile Agent logs only offer the Enable All Trace debug setting.
Note: In order to set logs to the original settings, click Set Default at the bottom of the screen.