This series of interactive documents uses a typical head office and branch
office in order to demonstrate some common voice network configurations. This
interactive diagram allows you to view network configurations:
This image is interactive!
Click a component to view configuration
and troubleshooting information.
This document describes step 9. For information about the other steps in this
procedure, refer to the appropriate documents.
In order to integrate Unity with Unified CallManager, complete these steps:
From the Unity Server console, click Cisco Unity Tools Depot.
In the pane on the left side of the application, click Switch Integration
Tools > Telephone Integration Manager.
In the Cisco Unity Server - Utim window, right-click Cisco Unity Server,
and select New Integration.
This dialog box appears:
Click the Cisco CallManager radio button, and click Next.
Leave the default text, and click Next.
Enter the IP address and port number (default is 2000) for Cisco CallManager.
Note: Since this example uses a lab environment, there is no secondary
server so that field is blank. Typically, you have one or more secondary servers.
Make sure you match the message-waiting indication (MWI) on and off extensions
with the configured values in CallManager under Message Waiting as shown in
From the Number of ports drop-down list, select the number of ports you
want to configure. The number of ports depends on your license. You must configure
the same number of ports in Unified CallManager.
Make sure you use the same prefix for voice mail port names as is configured
in Unified CallManager.
Note: Unity and CallManager use the same default prefix.
If you have already configred your CallManager voice mail ports, you can
click Verify in order to test the connection.
Once the test is complete, click OK, and then click Next.
Leave the Trunk Access Code field blank, and click Next.
Click Finish, and then click Yes to restart the Unity service.
After reboot, launch the Unity Telephony Integration Manager (UTIM) application.
In the left-hand pane, click Cisco Unity Server, and then click CallManager
Cluster 01. In the right-hand pane, click Ports, and add the four
(4) ports to match the Cisco CallManager configuration.
Also note that extension number configuration is optional. Although, it
is recommended to prevent dialing loops. This allows Unity to detect calls
that originate within the application. This configuration example also includes
the external number mask as part of the extension number (for example, 4085551601)
in order to match the configuration in CallManager (as described in Unified
CallManager Voice Mail Interactive Voice Network Configuration Example).
Add Subscribers to Unity
The method you use to add subscribers depends on your current voice mail system.
This example uses the default subscriber template in order to add subscribers.
For detailed information, refer to the relevant sections of the Unity Administration
The calling number is determined based on how your dial plan is configured.
In this example, when the remote branch router fails over to SRST, the full E164 number is sent
as the calling number for voice mail calls. When Unity receives this number,
it generate the general Opening Greeting announcement (and does not prompt the
user to enter their PIN number to sign in).