Configure Cisco Unified Attendant Console 10.5.x Standard Edition

Introduction

This document describes the basic configuration steps for the Cisco Unified Attendant Console 10.5.x Standard Edition.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

• Cisco Unified Attendant Console 10.5.1.1543
• Cisco Unified Communications Manager 8.6.2.23900-10
• Microsoft Windows 7 Professional Edition (64-bit)

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Configure

Complete these steps:

1. Ensure that an application user is created, who will control the devices that are to be referenced by the operator for log in and Busy Lamp Field (BLF).

   Note: Do not confuse this application user to the actual operator. The application user will act as a resource by the Telephony Service Provider (TSP) in order to gain device information/control when the need is raised by the operator.

   This image shows the devices that this application includes in its controlled device section. Note that these include the device that operator will use for "login" and for BLF.

   

   This application user also needs to have these roles included:

   • Standard AXL API Access
   • Standard CTI Allow Calling Number Modification
   • Standard CTI Allow Call Park Monitoring
   • Standard CTI Allow Control of All Devices
   • Standard CTI Allow Reception of SRTP Key Material
   • Standard CTI Enabled

   This user would be be referenced for log in via the Cisco TAPI client (TSP) to CallManager. Make sure all required devices are entered in the controlled device section for this user. If that is not done, the login to Cisco Unifed Attendant Console standard client will fail.

2. Double-click the installation file.
3. Enter the application user's User ID and password that was provisioned in step 1. Click Next.

   

4. Choose the appropriate language from the drop-down list. Click Next.

   

5. Enter the Cisco Presence Server details. Click Next.

   Note: Treat this login screen more like a Jabber login screen, as you do not need to enter the Cisco Presence Admin ID and password. Instead, enter the UID and password of the operator who will administer the Cisco Unified Attendant Console standard software. This user needs to be enabled/licensed for IM and Presence so that appropriate Presence information can be fetched from the Cisco Presence/IM and Presence node.

   

6. Choose the appropriate installation location. Click Next.

   

7. Review the information entered in the previous steps. If all looks good, click Next in order to complete the installation.

   

8. Reboot the Windows PC once this installation is complete. Click Finish in order to initiate the PC restart.

   

9. Once the PC is up after the reboot, double-click the Cisco Unified Attenant Console standard 10.5 icon in order to launch the software. Enter the extension of the operator.

   In this example, the operator UID is "nupurk" and the extension is "1008". As soon as the extension is entered, TSP resolves the device information. This only comes with the application User ID which the TSP uses (this comes from step 1) in order to control this device. All that needs to be completed once the device information is found is to click the device. Log in happens automatically.

   Note: The red warning is standard and expected. It is a reference for the operator to ensure that they select the correct extension.

   

Verify

If all goes as expected per the steps in the Configure section, this log in screen displays. The directory population with the Presence information displays as soon as the sync with CallManager is complete. The directory sync process is usually very fast.

Troubleshoot

There is currently no specific troubleshooting information available for this configuration.

Related Information

• CUAC 10.5 Standard Edition Administration Guide
• Technical Support & Documentation - Cisco Systems