This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.
In order to configure the SPA to capture SIP messages, complete these steps:
Linksys partners can download a syslog server tool (slogsrv.exe) from the Linksys Partner Connection
In order to get to the VARs:
i. Refer to the Product Utilities.
ii. Click the Linksys Voice System.
iii. Click on the SPA Utilities.
iv. Finally, click on the Syslog Server for SPA Devices.
In order to get to the SPs:
i. Refer to the Technical Tools.
ii. Click on the SPA Utilities.
iii. Finally, click on the Syslog Server for SPA Devices.
Save the file on your computer then unzip it. Double-click the executable file and screen similar to DOS command window will appear. Leave this window open then proceed to the next step.
Access the SPA9000's web-based setup page. For instructions, click here.
Click Admin Login and advanced then click System. Under Miscellaneous Settings, fill-up these fields:
Then click Line 1 or Line 2 (depending which line you are using) and under Sip Debug Option select full.
You should now see traffic.
Now to capture the error, keep the syslog running and just repeat the steps up to the point where you know the problem is occurring. When you are done capturing all the sip messages, close the window.
Go to the location where the syslog application is saved. There should be a file (notepad) containing the syslog messages you just ran. An example of a syslog application filename is syslog514.log.