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Cisco Small Business Voice Gateways and ATAs

Observing Proper Power Cycle on the VOIP Gateway

Document ID: 108771

Updated: Dec 12, 2008

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Contents

Introduction
How to power cycle the SPA400 and SPA9000 properly?
Related Information

Introduction


This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.

Q. How to power cycle the SPA400 and SPA9000 properly?

A.

After configuring the SPA400 to be a voicemail server for your network, it is recommended that you power cycle all devices on your network in the following order: SPA400-->SPA9000-->SPA9xx phones. This is to ensure that all devices will register correctly with the SPA400 voicemail server.

In order to power cycle the devices, complete these steps:

Power Cycling the Devices

Step 1:
Unplug the SPA400's power cable.

Step 2:
Unplug the SPA9000's power cable.

Step 3:
Unplug the SPA9xx's power cable and wait for 30 seconds.

Step 4:
Plug in the SPA9xx's power cable and wait for its lights to appear stable.

Step 5:
Plug in the SPA9000's power cable and wait for its lights to appear stable.

Step 6:
Plug in the SPA400's power cable and wait for its lights to appear stable.

Related Information

Updated: Dec 12, 2008
Document ID: 108771