Collect Logs for UC Applications

Introduction

This document describes how to collect logs for the Cisco Unified Communication (UC) Applications.

UC Applications Log Collection How to Guide

UC Applications that are covered here are Cisco Jabber clients, Cisco Unified Communication Integration for Microsoft Lync (CUCI-Lync), Cisco Unified Attendant Console (CUAC)-Standard, CUAC-Advanced, Cisco Instant Messaging & Presence (IM&P), and Cisco Internet Protocol Communicator (CIPC). 

Note: CIPC is now End of Service (EOS).

For each scenario, provide details about the problem and note the time the problem occurred, the calling number.

Jabber for Windows

Step 1.  Navigate to Help > Report a Problem to create a problem report.

Step 2.  Choose the option that denotes the problem.

Step 3.  Under options, describe the problem and generate the report.

Step 4.  This places a ZIP file on the user's desktop.

Default Jabber log location

%userprofile%\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs

Jabber for MAC

Step 1.  Navigate to Help > Report a Problem to create a problem report.

Step 2.  Choose the option that denotes the problem.

Step 3.  Under options, describe the problem and generate the report.

Step 4.  This places a ZIP file on the user's desktop.

Default Jabber log location

/Users/<userid>/Library/Logs/Jabber/

Jabber for iPhone, iPad, and Android

Step 1.  Navigate to Menu > Settings > Problem Reporting.

Step 2.  Enable Detailed Logging.

Step 3.  Exit Jabber and relaunch.

Step 4.  When the problem occurs, navigate to  Menu > Settings > Problem Reporting.

Step 5.  Click Send Problem Report and email the problem report.

Tip: You can use these Cisco Video links:
How to Clear the Cache
Create a Jabber Problem Report
Collect logs for Phone Issues
Collect Logs from Expressway (When Jabber is over MRA)

CUCI-Lync

Step 1.  Navigate to Help> Report a Problem to create a problem report.

Step 2.  Choose the option that denotes the problem.

Step 3.  Under options, describe the problem and generate the report.

Step 4.  This places a ZIP file on the user's desktop.

Default CUCI-Lync log location

%userprofile%\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs

VXME for Windows

Step 1.  Navigate to Help > Report a Problem to create a problem report.

Step 2.  Choose the option that denotes the problem.

Step 3.  Under options, describe the problem and generate the report.

Step 4.  This places a ZIP file on the user's desktop.

Default VXME log locations

VXME Client Log location: %userprofile%\AppData\Local\Cisco\VXME\

VXME Agent Log Location: %userprofile%\Local\Cisco\Unified Communications\Jabber\CSF\Logs\Virtualisation\

Cisco IM and Presence

Set Logging Levels to Debug

Step 1.  Log in to Cisco Unified Serviceability for the IM&P server.

Step 2.  Navigate to Trace > Configuration.

Step 3.  Select the IM&P server from the drop-down.

Step 4.  Select the Service Group from the drop-down.

Step 5.  Select the Service.

Step 6.  Click Trace On box.

Step 7.  Select Debug level trace.

Step 8.  Click Save button.

Collect Logs with Real-Time Monitoring Tool (RTMT)

Download RTMT and collect logs, for more information on how to download and collect files refer to IM and Presence Server RTMT Log Collection Configuration Example.

Tip: You can follow these Cisco Video links:
Configuring Service Trace Levels
Collect logs from the RTMT
Obtain a Packet Capture from the IM&P

Cisco IP Communicator

Step 1.  Right-click anywhere on CIPC,navigate to Preferences> User tab. Check Enable Logging.

Step 2.  Restart Cisco IP Communicator to place the application in a known state.

Step 3.  On the Windows desktop, navigate to Start> All Programs> Cisco IP Communicator> Create CIPC Problem Report

CUAC Standard

CUAC Standard Client

Step 1. Navigate to Options > Logging > Collect Logs. Save to the desktop.

Cisco TSP

Collect all the files in this directory.

 C:\Temp\CiscoTSP001Log

CUAC Advanced

Attendant Server Service Logs:

Step 1.  Log in to the CUAC-Advanced web page.

Step 2.  Navigate to Engineering > Logging Management.

Step 3.  Select all checkboxes on Cisco Unified Attendant Server section.

Step 4.  Collect logs.

Default file locations for CUAC-A 10.x and Earlier
32 Bit CUAC-A Server - C:\Program Files\Cisco\Logging\SRV
64 Bit CUAC-A Server - C:\Program Files (x86)\Cisco\Logging\SRV

Default file locations for CUAC-A 11.X and Later
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\SVR

LDAP Plug-in Logs:

Step 1.  Log in to the CUAC-Advanced web page.

Step 2.  Navigate to Engineering > Logging Management.

Step 3.  Select all checkboxes on LDAP Plug-in section.

Step 4.  Collect logs.

Default file locations for CUAC-A 10.x and earlier
32 Bit CUAC-A Server - C:\Program Files\Cisco\Logging\LDAP
64 Bit CUAC-A Server - C:\Program Files (x86)\Cisco\Logging\LDAP

Default file location for CUAC-A 11.X and later
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\LDAP\

CUPS Plug-in Logs

Step 1.  Log in to the CUAC-Advanced web page.

Step 2.  Navigate to Engineering > Logging Management.

Step 3.  Select all checkboxes on CUPS Plug-in Logs section.

Step 4.  Collect logs.

Default file locations for CUAC-A 10.x and earlier
32 Bit CUAC-A Server - C:\Program Files\Cisco\Logging\CUPS
64 Bit CUAC-A Server - C:\Program Files (x86)\Cisco\Logging\CUPS

Default file location for CUAC-A 11.x and later
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\CUPS\

BLF Plug-in Logs:

Step 1.  Log in to the CUAC-Advanced web page.

Step 2.  Navigate to Engineering > Logging Management.

Step 3.  Select all checkboxes on BLF Plug-in Logs section.

Step 4.  Collect logs.

Default file locations for CUAC-A 10.x and earlier
32 Bit CUAC-A Server - C:\Program Files\Cisco\Logging\CTIS
64 Bit CUAC-A Server - C:\Program Files (x86)\Cisco\Logging\CTIS

Default file location for CUAC-A 11.x and later
%ALLUSERSPROFILE%\Cisco\CUACA\Server\Logging\CTI\

Cisco TSP

Collect all the files in this directory.

C:\Temp\CiscoTSP001Log

CUAC Advanced Client (version 11.X and later)

Step 1.  Launch and log in (if unable to log in, proceed to Step 4) to the CUAC-Advanced operator client.

Step 2.  Navigate to Options > Preferences > Logging.

Step 3.  Place a check into the Database and Server Communication checkboxes.  Select Apply.

Step 4.  Reproduce the problem.

Step 5.  Navigate to Help > Collect Logs.

Step 6.  Enter the location where the log files must be saved.

Step 7.  Select Start.