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Cisco Jabber for Windows

Jabber for Windows Voicemail Icon Displays Negative Value

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Document ID: 117645

Updated: Apr 23, 2014

Contributed by Scott Hills, Cisco TAC Engineer.

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Introduction

This document describes a problem encountered when Cisco Jabber for Windows is connected to Cisco Unity Connection in order to show and play voicemail messages. A solution to the problem is also described.

Problem

When you use Cisco Jabber for Windows, the voicemail icon appears with a negative value:

Solution

Complete these steps in order to resolve the problem:

  1. Exit Cisco Jabber for Windows.

  2. Navigate to C: > Users > <user> > AppData > Local > Cisco > Unified Communications > Jabber > Voicemail.

  3. Delete the Voicemail folder.

  4. Start Cisco Jabber for Windows and log in. The problem should now be resolved.
Updated: Apr 23, 2014
Document ID: 117645