Guest

Cisco Catalyst 8500 Series Multiservice Switch Routers

Hardware Troubleshooting for Catalyst 8540/8510 MSRs and LightStream 1010 ATM Switch: Interface Module Issues

Document ID: 21446

Updated: Jun 05, 2005

   Print


Interface Module Issues


Contents


<<<Previous Section      Next Section>>>


Troubleshooting Hardware and Software Version Problems

A common error you may encounter is the incompatibility of hardware modules and the Cisco IOS® software version needed to perform a particular function. Use the Software Advisor (registered customers only) to confirm that you are using IOS software that supports the various hardware components installed in your switch router.

Verifying Hardware and Software Versions

Display the hardware and software versions to ensure that they are the most recent. Very old hardware and software versions (two or three versions back) can have caveats that have been fixed in more recent versions. Use the following EXEC commands to display the version information:

Command Purpose
show version Displays the software version information.
show hardware [detail] Displays detailed hardware information including revision level and version.
show functional-image slot slot Displays functional image information.

To verify the hardware and software versions, perform the following steps:


Step 1   Use the show version command to display the system software version:

Switch# show version 
Cisco Internetwork Operating System Software 
IOS (tm) PNNI Software (cat8540m-WPK2-M), Version 12.1(10)E
Copyright (c) 1986-2002 by cisco Systems, Inc.
Compiled Sat 12-Jan-02 00:49 by 
Image text-base: 0x60010958, data-base: 0x60F46000


ROM: System Bootstrap, Version 12.0(0.19)W5(5), RELEASE SOFTWARE 


8540MSR uptime is 6 weeks, 5 days, 2 hours, 8 minutes
System returned to ROM by reload
System image file is "slot0:cat8540m-wpk2-mz.121-99.FALCON_DEVTEST_UBLDIT29"


cisco C8540MSR (R5000) processor with 262144K/256K bytes of memory.
R5000 CPU at 200Mhz, Implementation 35, Rev 2.1, 512KB L2 Cache
Last reset from power-on
3 Ethernet/IEEE 802.3 interface(s)
16 FastEthernet/IEEE 802.3 interface(s)
15 ATM network interface(s)
505K bytes of non-volatile configuration memory.


20480K bytes of Flash PCMCIA card at slot 0 (Sector size 128K).
8192K bytes of Flash internal SIMM (Sector size 256K).
Secondary is up
Secondary has 262144K bytes of memory.


Configuration register is 0x0


Switch#
Step 2   Use the show hardware command to display the hardware revision levels:
Switch# show hardware
C8540 named Router, Date: 13:59:13 UTC Mon Jan 3 2000
Slot Ctrlr-Type    Part No.  Rev  Ser No  Mfg Date   RMA No. Hw Vrs  Tst EEP
--- ------------  ---------- -- -------- --------- -------- ------- --- ---
 0/* K1 GIGETHERN  73-3324-03 A0 0336441Y Oct 13 99 0          3.4
 1/* CMPM Card     73-3944-03 09 03445724 Nov 09 99            3.0
 1/0 XPIF POS OC1  73-4462-01 09 034558YP Nov 09 99            1.1
 2/* CMPM Card     73-3944-03 A0 04087BW8 Mar 22 00 0          3.0
 2/0 XPIF POS OC1  73-4462-01 A0 04046NRQ Mar 22 00 0          2.0
 2/1 XPIF GIGE PA  73-4167-05 A0 04097GRJ Mar 22 00 0          1.0
 3/* CMPM Card     73-3944-03 A0 04087BXK Mar 15 00 0          3.0
 3/0 XPIF ATM OC3  73-3889-03 A0 040879AA Mar 15 00 0          1.0
 3/1 XPIF GIGE PA  73-4167-05 A0 04097GQA Mar 15 00 0          1.0
 4/* Route Proc    73-3775-04 A0 03201VCZ Oct 04 99 0          5.7
 5/* Switch Card   73-3327-08 A0 032428ZR Jun 15 99 0          8.0
 7/* Switch Card   73-3327-08 A0 032428ZE Jun 15 99 0          8.0
10/* ETHERNET PAM  73-3753-04 A0 03020FCA Sep 22 99 0          4.1
11/* CMPM Card     73-3944-03 A0 04087BY5 Mar 13 00 0          3.0
11/0 XPIF GIGE PA  73-4415-05 A0 04087AZE Mar 13 00 0          1.0
11/1 XPIF GIGE PA  73-4415-05 A0 04087AZL Mar 13 00 0          1.0
12/* CMPM Card     73-3944-03 A0 04087BWS Mar 14 00 0          3.0
12/0 XPIF ATM OC1  73-3889-03 A0 040879AO Mar 14 00 0          1.0
12/1 XPIF GIGE PA  73-4167-05 A0 04107N8R Mar 14 00 0          1.0

DS1201 Backplane EEPROM:
Model  Ver.  Serial  MAC-Address  MAC-Size  RMA  RMA-Number   MFG-Date
------ ---- -------- ------------ --------  ---  ----------  -----------
C8540  2   12237014 00D0BA1D3200   1024      0        0      Jun 18 1999
cubi version : 11

Power Supply:
Slot Part No.         Rev  Serial No.  RMA No.     Hw Vrs  Power Consumption
---- ---------------- ---- ----------- ----------- ------- -----------------
0          34-0829-02 A000 APQ02450080 00-00-00-00   1.0             2746 cA
Step 3   Verify that the hardware version is listed in the Hw Vrs column.

Step 4   Use the show hardware detail command to display detailed information about the hardware, including the functional image versions:

Switch# show hardware detail

<Information deleted>


slot:  3/0  Controller-Type : XPIF ATM OC3 PM - 1 Port SM_IR

  Part Number: 73-3889-03                       Revision: A0
Serial Number: CAB040879AA                      Mfg Date: Mar 15 00
   RMA Number: 0                             H/W Version: 1.0
 FPGA Version: 1.14

 XPIF Version: 3001                             CAM size: 64 KB
Ucode Version: 1.0                              CAM Type: Private TCAM

Port Phy Setup
      Port  0: DONE

Optical Line Daughter Card Serial EEPROM:

  Part Number: 73-3975-02                       Revision: A0
Serial Number: CAB0407768M                      Mfg Date: 2000/04/10
   RMA Number: 0                                HW Rever: 1.0

TCAM Daughter Card Serial EEPROM:
  Part Number: 73-3970-02                       Revision: A0
Serial Number: CAB04087BXK                      Mfg Date: 2000/03/04
   RMA Number: 0                                HW Rever: 2.0

slot:  3/1  Controller-Type : XPIF GIGE PAM
  Part Number: 73-4167-05                       Revision: A0
Serial Number: CAB04097GQA                      Mfg Date: Mar 15 00
   RMA Number: 0                             H/W Version: 1.0
 FPGA Version: 20.72

 XPIF Version: 3001                             CAM size: 64 KB
Ucode Version: 1.0                              CAM Type: Private TCAM


Port Phy Setup
      Port  0: DONE                          GBIC Vendor: No vendor info.


slot:  4/*  Controller-Type : Route Proc
  Part Number: 73-3775-04                       Revision: A0
Serial Number: CAB03201VCZ                      Mfg Date: Oct 04 99
   RMA Number: 0                             H/W Version: 5.7
 FPGA Version: 4.8


slot:  5/*  Controller-Type : Switch Card
  Part Number: 73-3327-08                       Revision: A0
Serial Number: CAB032428ZR                      Mfg Date: Jun 15 99
   RMA Number: 0                             H/W Version: 8.0
 FPGA Version: 1.2


slot:  7/*  Controller-Type : Switch Card
  Part Number: 73-3327-08                       Revision: A0
Serial Number: CAB032428ZE                      Mfg Date: Jun 15 99
   RMA Number: 0                             H/W Version: 8.0
 FPGA Version: 1.2


<Information deleted>
Step 5   Use the show functional-image command to display detailed information about the functional images for the route processors, switch processors, and Fast Ethernet /Gigabit Ethernet interface modules for the switch router (in this example, the Catalyst 8540 MSR). The following example shows how to display the functional image for the route processor in slot 4:
Switch# show functional-image slot 4

Details for cpu Image on slot: 4


Functional Version of the FPGA Image: 4.8

 #Jtag-Distribution-Format-B


 #HardwareRequired: 100(3.0-19,4.0-19,5.0-19)
  #FunctionalVersion: 4.8
 #Sections: 1

 #Section1Format: MOTOROLA_EXORMAX


  Copyright (c) 1996-00 by cisco Systems, Inc.
  All rights reserved.

  generated by:       holliday
  on:                 Mon Mar  6 13:59:17 PST 2000
  using:              /vob/cougar/bin/jtag_script Version 1.13
  config file:        cpu.jcf


  Chain description:

  Part type Bits Config file

  10k50     10   ../cidrFpga2/max/cidr_fpga.ttf
  xcs4062   3    ../cubiFpga2/xil/cubi.bit
  xcs4062   3    ../cubiFpga2/xil/cubi.bit
  generic   2
  XC4005    3    /vob/cougar/custom/common/jtcfg/xil/jtcfg_r.bit

  Number devices             = 5

  Number of instruction bits = 21


  FPGA config file information:


  Bitgen date/time  Sum   File
  100/03/02 19:14:49 7068  ../cidrFpga2/max/cidr_fpga.ttf
  1999/04/15 18:46:32 36965 ../cubiFpga2/xil/cubi.bit
  1999/04/15 18:46:32 36965 ../cubiFpga2/xil/cubi.bit  98/06/11 16:56:44 49904 /vob/cougar/custom/common/jtcfg/xil/jtcfg_r.bit


 #End-Of-Header
Step 6   Verify the FunctionalVersion and #HardwareRequired fields to determine the FPGA version and the hardware version required for the FPGA. Compare this with the hardware version using the show hardware command output displayed in Step 2 and Step 4. If the FPGA version does not support the hardware version, download a new FPGA image and/or upgrade the hardware.


Related Information


Updated: Jun 05, 2005
Document ID: 21446