Transfer Calls on a Cisco IP Phone 6800, 7800, or 8800 Series with Multiplatform Firmware

Objective

This article aims to show you how to transfer calls on the Cisco IP Phone 6800, 7800, or 8800 Series with Multiplatform Firmware. It is important to note that this article addresses Multiplatform Phones (MPP), not Cisco Unified IP Phones. To learn the differences between these phones, check out Compare & Contrast: Cisco IP Phone with Multiplatform Firmware & Cisco Unified IP Phones.

Introduction

Transferring calls on the Cisco IP Phone with Multiplatform Firmware allows you to easily transfer active calls to another contact in two different ways:

Option 1 - You can stay on the line and wait for the other person to answer the transferred call.

• This would allow you to speak to the person in private before completely transferring the call.
• If the person you are trying to transfer to doesn't answer you can still speak to the original caller to let them know.

Option 2 - You can completely transfer the call without speaking or waiting for the other person to answer.

• If the person trying to be reached doesn't answer, and voice mail is set up, the caller can leave a message.
• There is no way to retrieve this call once the transfer has been completed.

Applicable Devices

• 6800 Series
• 7800 Series
• 8800 Series

Software Version

• 11.0.1

Transfer a Call: Option 1

Step 1. While the call is active on your phone, press the Transfer  button. This will automatically put the active call on hold.

Step 2. Dial the phone number of the contact where you want the call to be transferred. Then press Call.

Note: In this example, the call will be transferred to 53669.

Step 3. Wait for the call to be answered.

Step 4. (Optional) When the call is answered, you have the option to go back to the original caller to speak to them before transferring the call. You can go back and forth as you wish. Use the navigation cluster  up or down button to toggle between the two calls and then press the Resume softkey. This will activate the chosen call and automatically place the other call on hold.

Step 5. Press the Transfer  button again to completely transfer the call.

Transfer a Call: Option 2

Step 1. While the call is active on your Cisco IP Phone with Multiplatform Firmware, press the Transfer  button. This will automatically put the active call on hold.

Step 2. Dial the phone number of the contact where you want the call to be transferred then press Call.

Note: In this example, the call will be transferred to 53669.

Step 4. Press the Transfer  button again to completely transfer the call. From that point forward you cannot retrieve that call.

Conclusion

You should now have successfully transferred a call on your Cisco 6800, 7800, or 8800 Series Multiplatform Phone.