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Cisco Unified Computing System

UCS E-Series Servers Technical Support Bundle Generation

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Document ID: 116240

Updated: May 27, 2013

Contributed by Joe LeBlanc, Cisco TAC Engineer.

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Introduction

This document describes how to generate a technical support bundle on United Computing System (UCS) E-Series servers.

Prerequisites

Requirements

Cisco recommends that you have knowledge of Networking connectivity to Cisco Integrated Management Controller (CIMC).

Components Used

The information in this document is based on UCS E-Series servers.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Server Technical Support Bundle Generation

Method 1: Graphical User Interface (GUI)

  1. Browse to locate the Admin tab.
  2. Choose Utilities.
  3. Choose Export Technical Support Data.

  4. Next, you can Export to local file or Export to TFTP server. Choose either a or b.
    1. Export to a local file:

      When you export to a local file, the server generates the log bundle and displays a 'Download' button when the file is complete.

      OR

    2. Export to a TFTP server:

      When you export to a TFTP server, the CIMC IP address must have network connectiity to the TFTP server specified.

Method 2: Command Line Interface (CLI)

From the CIMC CLI, enter these commands:

ESeries # scope cimc
ESeries /cimc # scope tech-support
ESeries /cimc/tech-support # set tftp-ip tftp_server_ip_address
ESeries /cimc/tech-support *# set path /user/user1/supportfile
ESeries /cimc/tech-support *# commit
ESeries /cimc/tech-support # start
ESeries /cimc/tech-support # show detail

Related Information

Updated: May 27, 2013
Document ID: 116240