This article is one in a series to assist in the setup,
troubleshooting, and maintenance of Cisco Small Business products.
Technical Tips Conventions for more information on document
What do I do if I forget my username or password for ProtectLink Gateway
A. If you forgot your login username, please check the welcome email sent
to you or contact the
Business Support Center to have the username resent.
Note: The welcome email only contains the default login information.
If you have the username but forgot your password, click the
Forgot Password link on the login screen of ProtectLink
Gateway Email Protection and specify this information:
A new password is sent to your registered email address. If you don't
know what email address was registered with ProtectLink Gateway Email
Protection, contact the
Business Support Center and provide this information: