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Cisco ProtectLink Security

Resetting the End User Quarantine (EUQ) user password

Document ID: 109043

Updated: Dec 12, 2008

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Q. How can I reset my password for the ProtectLink Gateway Email Protection EUQ console?

A.

To reset your password, you can do either of the following steps:

Step 1:
Click the Forgot Password link on the console and provide the information requested.

Note: If the information does not match what was originally entered during registration, the password reset will fail.

Step 2:
Request your ProtectLink Gateway Administrator to reset the password.

Administrators can reset the password of EUQ users by doing the following:

Step 1:
Log in to the ProtectLink Gateway console.

Step 2:
Click the ProtectLink tab and then click Email Protection.

Step 3:
Click Administration and followed by End user password.

Step 4:
On the Change user password screen, enter the EUQ user's email address and provide a new password for the user.

Step 5:
Click Save.



Related Information

Updated: Dec 12, 2008
Document ID: 109043