Resetting the End User Quarantine (EUQ) user password
Document ID: 109043
Updated: Dec 12, 2008
Q. How can I reset my password for the ProtectLink Gateway Email Protection EUQ console?A.
To reset your password, you can do either of the following steps:
Click the Forgot Password link on the console and provide the information requested.
Note: If the information does not match what was originally entered during registration, the password reset will fail.
Request your ProtectLink Gateway Administrator to reset the password.
Administrators can reset the password of EUQ users by doing the following:
Log in to the ProtectLink Gateway console.
Click the ProtectLink tab and then click Email Protection.
Click Administration and followed by End user password.
On the Change user password screen, enter the EUQ user's email address and provide a new password for the user.