How do I stop Bounce Verification from rejecting bounces on the ESA?

Introduction

This document describes how to stop Bounce Verification from rejecting bounces on the ESA.

How do I stop Bounce Verification from rejecting bounces on the ESA?

The easiest way to stop your appliance from rejecting bounces is to change the default behavior globally.

1. Under Mail Policies -> Bounce Verification > Edit Settings.
2. Change Action when invalid bounce message received from Reject to Add Custom Header and Deliver.
3. Add a name for the customer header, and content.
4. Submit and Commit your changes.

If you are using LDAP queries, you will need to disable Bounce Verification by disabling it in the Destination Controls and Mail Flow Policies.

1. Under Mail Policies > Destination Controls, choose the Default Policy or any policy for which you have Bounce Verification enabled.
2. Change the Perform address tagging setting to No.
3. Under Mail Policies > Mail Flow Policies, set Accept Untagged Bounces or Evaluate Untagged Bounces to Yes for all of your Mail Flow Policies.
4. Submit and Commit your changes.