ESA FAQ: Amber/Orange/Blue Indicator Lights and Front LCD Panel Messages

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Updated:October 30, 2020
Document ID:117838

Bias-Free Language

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    Introduction

    This document describes the significance of system indicator light color and messages that can appear on the front liquid crystal display (LCD) panel of a Cisco Email Security Appliance (ESA), Web Security Appliance (WSA), or Security Management Appliance (SMA).

    Prerequisites

    Requirements

    There are no specific requirements for this document.

    Components Used

    Cisco recommends that you have knowledge of these topics:

    • Cisco ESA models C3X0, C6X0, and X10X0 (2 RU size)
    • Cisco WSA models S3X0 and S6X0 (2 RU size)
    • Cisco SMA models M3X0, M6X0, and M10X0 (2 RU size)

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

    Note: This document does not apply to the C1X0, M1X0, or S1X0 (1 RU size) appliances, and also does not apply to the Cisco Unified Computing System (UCS) chassis CX80, MX80, or SX80 appliances.

    Note: Consult the Announced Hardware Product Life Cycle, as this information is merely provided as a courtesy for the mentioned appliances that might have already passed their end-of-life for supportability.

    Background Information

    Prior to the X80 appliances, the 2 RU size chassis that were manufactured for the ESA, WSA, and SMA were built on Dell's 2650-series and 2950-series chassis.

    As a result, the messages that can appear in the front panel display are documented at Dell's web site in the PowerEdge 2650 Systems Installation and Troubleshooting Guide and PowerEdge 2950 Hardware Owner's Manual.

    What does it mean when the system indicator light blinks blue?

    If the system indicator light on your appliance blinks blue this is not a problem. This is only used for system identification. The idea behind system identification is that you might have several security appliances in a rack and they all look the same. If you want to find a particular appliance in a rack you press the identification button, which is the small button on the back labeled with the letter "i" in a circle. If you press the identification button, the system indicator in the front blinks blue and the identification LED in the back blinks blue. When you are finished, press the identification button one more time and the light stops blinking blue.

    What does it mean when the system indicator light blinks orange?

    If the system indicator light on your appliance blinks amber/orange, it means that there is a serious hardware problem that requires immediate intervention.

    Behind the bezel of your appliance (except on C1x0 and S1x0 Series appliances) there is a small LCD panel that displays additional error information. Tilt the bezel downward (no tools required) and copy the error code that appears on the display. Then, contact Cisco Customer Support in order to resolve the issue.

    What messages can appear on the front LCD panel of the security appliance?

    In general, any error message that appears in the front panel display of an appliance is indicative of a serious hardware problem that requires immediate remediation. The only exception to this are the E0876/POWER PS or the E0880/INSUFFICIENT PS error messages. While these can indicate a defective power supply, they can also be caused by a power supply that is unplugged or has been pulled out of the system chassis. Before you swap a system with these error messages, you should verify that the power supplies are firmly seated and that both power cords are plugged into working outlets.

    This table lists some of the messages that can appear on the front LCD panel of an appliance:

    Line 1 Messages

    Line 2 Messages

    Causes

    E0000

    OVRFLW CHECK LOG

    LCD overflow message.

    A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.

    E0119

    TEMP AMBIENT

    Ambient system temperature is out of acceptable range.

    E0119

    TEMP BP

    Backplane board is out of acceptable temperature range.

    E0119

    TEMP CPU n

    Specified microprocessor is out of acceptable temperature range.

    E0119

    TEMP SYSTEM

    System board is out of acceptable temperature range.

    E0212

    VOLT 3.3

    System power supply is out of acceptable voltage range; faulty or improperly installed power supply.

    E0212

    VOLT 5

    E0212

    VOLT 12

    E0212

    VOLT BATT

    Faulty battery; faulty system board.

    E0212

    VOLT BP 12

    Backplane board is out of acceptable voltage range.

    E0212

    VOLT BP 3.3

    E0212

    VOLT BP 5

    E0212

    VOLT CPU VRM

    Microprocessor VRM voltage is out of acceptable range; faulty or improperly installed microprocessor VRM; faulty system board.

    E0212

    VOLT NIC 1.8V

    Integrated NIC voltage is out of acceptable range; faulty or improperly installed power supply; faulty system board.

    E0212

    VOLT NIC 2.5V

    E0212

    VOLT PLANAR REG

    System board is out of acceptable voltage range; faulty or improperly installed system board.

    E0276

    CPU VRM n

    Specified microprocessor VRM is faulty, unsupported, improperly installed, or missing.

    E0276

    MISMATCH VRM n

    E0280

    MISSING VRM n

    E0319

    PCI OVER CURRENT

    Faulty or improperly installed expansion card.

    E0412

    RPM FAN n

    Specified cooling fan is faulty, improperly installed, or missing.

    E0780

    MISSING CPU n

    Microprocessor is not installed in the specified socket.

    E07F0

    CPU IERR

    Faulty or improperly installed microprocessor.

    E07F1

    TEMP CPU n HOT

    Specified microprocessor is out of acceptable temperature range and has halted operation.

    E07F4

    POST CACHE

    Faulty or improperly installed microprocessor.

    E07F4

    POST CPU REG

    E07F4

    POST CPU SMI

    SMI handler failed to initialize; faulty system board.

    E07FA

    TEMP CPU n THERM

    Specified microprocessor is out of acceptable temperature range and is operating at a reduced speed, or frequency.
    E0851 POWER Only one cable is plugged in or one power supply is down.

    E0876

    POWER PS n

    No power available from the specified power supply; specified power supply is improperly installed or faulty.

    E0880

    INSUFFICIENT PS

    Insufficient power is being supplied to the system; power supplies are improperly installed, faulty, or missing.

    E0CB2

    MEM SPARE BANK

    Correctable errors threshold was met in a memory bank: errors were remapped to the spare bank.

    E0CF1

    MBE DIMM Bank n

    Memory modules installed in the specified bank are not the same type and size; faulty memory module(s).

    E0CF1

    POST MEM 64K

    Parity failure in the first 64 KB of main memory.

    E0CF1

    POST NO MEMORY

    Main-memory refresh verification failure.

    E0CF5

    LOG DISABLE SBE

    Multiple single-bit errors on a single memory module.

    E0D76

    DRIVE FAIL

    Faulty or improperly installed hard drive or RAID controller.

    E0F04

    POST CMOS

    CMOS write/read failure; faulty system board.

    E0F04

    POST CPU SPEED

    Microprocessor speed control sequence failure.

    E0F04

    POST DMA INIT

    DMA initialization failure; DMA page register write/read failure.

    E0F04

    POST DMA REG

    Faulty system board.

    E0F04

    POST KYB CNTRL

    Faulty keyboard controller; faulty system board.

    E0F04

    POST MEM RFSH

    Main-memory refresh verification failure.

    E0F04

    POST PIC REG

    Primary or secondary PIC register test failure.

    E0F04

    POST SHADOW

    BIOS-shadowing failure.

    E0F04

    POST SHD TEST

    Shutdown test failure.

    E0F04

    POST SIO

    Super I/O chip failure; faulty system board.

    E0F04

    POST TIMER

    Programmable interval timer test failure; faulty system board.

    E0F0B

    POST ROM CHKSUM

    Faulty or improperly installed expansion card.

    E0F0C

    VID MATCH CPU n

    Specified microprocessor is faulty, unsupported, improperly installed, or missing.

    E10F3

    LOG DISABLE BIOS

    BIOS disabled logging errors.

    E13F2

    IO CHANNEL CHECK

    Faulty or improperly installed expansion card; faulty system board.

    E13F4

    PCI PARITY

    E13F5

    PCI SYSTEM

    E13F8

    CPU BUS INIT

    Faulty or improperly installed microprocessor or system board.

    E13F8

    CPU BUS PARITY

    Faulty system board.

    E13F8

    CPU MCKERR

    Machine check error; faulty or improperly installed microprocessor; faulty system board.

    E13F8

    HOST BUS

    Faulty system board.

    E13F8

    HOST TO PCI BUS

    E13F8

    MEM CONTROLLER

    Faulty or improperly installed memory module; faulty system board.

    E1580

    POWER CONTROL

    Faulty system board.

    E20F1

    OS HANG

    Operating system watchdog timer timed out.

    EFFF0

    RAC ERROR

    EFFF1

    POST ERROR

    BIOS error.

    EFFF2

    BP ERROR

    Faulty or improperly installed backplane board.

    Note: Refer to Dell's product documentation as provided earlier in the document for detailed information.

    Related Information

    Cisco Announced Hardware Product Life Cycles

    TAC Authored

    Contributed by Cisco Engineers

    • Nasir Shakour
      Cisco TAC Engineer
    • Robert Sherwin
      Cisco TAC Engineer

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