Check Cisco Secure Endpoint Windows Connector Installer Exit Codes

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Updated:July 20, 2023
Document ID:215575

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    Introduction

    This document describes Cisco Secure Endpoint Windows connector exit codes.

    Windows Installer Exit Codes

    Administrators who use command line switches to install the Windows connector must be aware of the exit codes. They can be found in immpro_install.log in the %TEMP% folder.

    Code Description
    0
    Success.
    39
    Insufficient disk space
    1053
    Connector did not respond to the start or control request during upgrade or uninstall.
    1323
    Supplied uninstall password is incorrect.
    1603
    Uninstaller not found to remove the connector.
    1605
    Uninstaller not found for Secure Client.
    1618
    Another installation is already in progress.
    1633
    Unsupported Platform (for example installing 32-bit on 64-bit and vice versa).
    1638
    This version or newer version of product already exists.
    1801
    Invalid install path.
    3010
    Success; Reboot required to complete install
    3017
    A driver error caused the upgrade to fail. This computer is currently unprotected. You must reboot the computer to resume protection.
    16002
    A reboot is pending on the computer that must be completed before installing.
    16003
    Unsupported Operating System (i.e. XP SP2, Win2000).
    16004
    Invalid user permissions (not running as admin).
    16005 Failed to stop to connector during upgrade or uninstall
    16006
    OS specific features (Enhanced Write Filter (EWF) or File-Based Write Filter (FBWF)) are currently enabled which interfere with the Windows Connector. Disable the features and try again.
    16008
    Connector upgrade blocked due to pending reboot already required on the computer.
    16007
    Connector install requires a reboot to complete, but the Block Reboot option has been configured in policy.
    16008
    Connector upgrade requires a reboot prior to install.
    16009
    SHA-2 Code signing support for Windows 7 and Windows Server 2008 R2 patch is missing (KB3033929).
    16010
    A driver error caused the upgrade to fail. The Connector restarted successfully and this computer is currently protected.
    16014
    Endpoint Isolation is active.  The Connector must be taken out of isolation before installer can proceed.
    16016
    A driver error caused the upgrade to fail. Reboot the computer and try the upgrade again. If the problem persists, contact support.
    16017
    Device Flow Correlation driver requires a reboot after upgrade.
    16019
    Missing the required Windows Support for Azure code signing support

    Revision History

    Revision Publish Date Comments
    2.0
    20-Jul-2023
    Added references for missing exit codes.
    1.0
    03-Jun-2020
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

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