Uninstall the Secure Endpoint Windows Connector with Safe Mode

Available Languages

Download Options

  • PDF     (63.9 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (139.0 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (96.8 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:August 5, 2020
Document ID:215358

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Introduction

    This document describes the steps to uninstall the Secure Endpoint Windows connector through Safe Mode on Windows.

    Boot into Safe Mode

    To boot into Safe Mode, follow the instructions provided by Microsoft based on your Windows version.  

    Windows 10

    Windows 8 (Server 2012 and Server 2016)

    Windows 7

    Enable Windows Installer Service (msi) in Safe Mode

    From Secure Endpoint 8.0.1, the Windows Installer Service must run for the connector to install (or uninstall) because the new Shared UI is a Windows Installer embedded in the conenctor installer.

    1. Open a command prompt as administrator.
    2. Enter these commands:
      1. REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
      2. REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"
      3. net start msiserver

    Alternatively, the attached batch script (start_msi_service.bat) can be executed on the target computer.

    Uninstall the Connector

    Check the corners of the screen for the words "Safe Mode" to verify that you are in safe mode.

    Safe Mode

    Open File Explorer, navigate to C:\Program Files\Cisco\AMP\<version_number>, and select uninstall.exe. 

    For example:  C:\Program Files\Cisco\AMP\7.2.3 

    Uninstall.exe

    Proceed through the Uninstall menus until the Uninstallation Complete screen.  

    Uninstall complete

    Select Close. When asked if you plan to install the connector again, select Yes to keep historical data or No to remove all data.

    Uninstall dialog

    Restart the computer. The connector is uninstalled and a stable version can be installed.  If you encounter any issues with this procedure, open a case with Cisco Support.

    Revision History

    Revision Publish Date Comments
    1.0
    01-Apr-2020
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Matthew Franks
      Global Advanced Threat Escalations

    Was this Document Helpful?

    FeedbackFeedback

    Contact Cisco

    This Document Applies to These Products