This document explains the steps to collect the log files through the
serial port on the Nexsan device.
There are no specific requirements for this document.
This document is not restricted to specific software and hardware
Technical Tips Conventions for more information on document
This is the step-by-step procedure:
The HyperTerminal needs to be configured as shown in order to
establish the communication with the null modem cable:
Baud rate 115200
Data bits 8
Parity None or 0 ---> Depends on version of HyperTerminal
Stop bits 1
Flow Control None
Click OK to establish
Choose Transfer --> Capture text at the top of
the terminal window.
Browse to the location at which the file will be saved, and save as
a text.txt file.
Dump the log file to the serial port:
From the Main menu, choose
Choose System Related
Dump the event log and config to the serial port.
Note: Some versions of firmware display only > Dump Event
Press Enter to dump the
Choose the number of events per page or enter the
Capture the events.
Press the space bar until you reach end of the
Your log file is captured to the created
If you still have issues, feel free to e-mail Technical Support at