IP Application Services

ISE SMS Notifications Setup for Sponsored Guest Accounts

Document ID: 116128

Updated: Jun 07, 2013

Contributed by Ben McAlary, Cisco TAC Engineer.;



This document describes the process used to set up Short Message Services (SMS) notifications for sponsored guest accounts. Cisco Identify Services Engine (ISE) uses an SMTP-to-SMS Gateway system. The ISE sends an email to a Simple Mail Transfer Protocol (SMTP) server, which forwards the credentials via the SMS/SMS Gateway:

  • The email message is sent to a default destination (in this case
  • Once the message arrives at the SMS gateway, the template is examined and the mobile number is located.
  • The SMS gateway then forwards the message to that number.



Cisco recommends that you have knowledge of these topics:

  • A basic knowledge of Cisco ISE procedures 
  • A basic knowledge of the SMS/SMS Gateway system

Components Used

The information in this document is based on the Cisco SMTP-to-SMS Gateway system.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


  • SMS notifications are not supported for self-registration, only for sponsor created guest accounts.
  • ISE only supports variable substitution in the "Layout" field. The "Destination" field should contain only the SMS gateway address. You cannot use HTML tags, such as "%mobilenumber%" in the "Destination" field to achieve (Cisco bug ID CSCtu25982).


  1. From the Administration window, choose Web Portal Management > Sponsor Groups. Ensure that the appropriate sponsor groups have the SMS sending permission set to "YES."

  2. From the Administration menu, choose System > Settings > SMTP Server. Configure your SMTP server settings.

  3. From the Administration menu, choose Web Portal Management > Settings > Sponsor > Language Template > [Language] > Configure SMS Text Notification. Configure the Subject, Destination (SMS Gateway email address), and Layout.

Related Information

Updated: Jun 07, 2013
Document ID: 116128