ISE SMS Notifications Setup for Sponsored Guest Accounts

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Updated:June 7, 2013

Document ID:116128

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Introduction

Prerequisites

Requirements

Components Used

Caveats

Process

Related Information

Introduction

This document describes the process used to set up Short Message Services (SMS) notifications for sponsored guest accounts. Cisco Identify Services Engine (ISE) uses an SMTP-to-SMS Gateway system. The ISE sends an email to a Simple Mail Transfer Protocol (SMTP) server, which forwards the credentials via the SMS/SMS Gateway:

The email message is sent to a default destination (in this case sms@cisco.com).
Once the message arrives at the SMS gateway, the template is examined and the mobile number is located.
The SMS gateway then forwards the message to that number.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

A basic knowledge of Cisco ISE procedures
A basic knowledge of the SMS/SMS Gateway system

Components Used

The information in this document is based on the Cisco SMTP-to-SMS Gateway system.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Caveats

SMS notifications are not supported for self-registration, only for sponsor created guest accounts.
ISE only supports variable substitution in the "Layout" field. The "Destination" field should contain only the SMS gateway address. You cannot use HTML tags, such as "%mobilenumber%" in the "Destination" field to achieve 04xxxxxxx@sms-cisco.com (Cisco bug ID CSCtu25982).

Process

From the Administration window, choose Web Portal Management > Sponsor Groups. Ensure that the appropriate sponsor groups have the SMS sending permission set to "YES."
From the Administration menu, choose System > Settings > SMTP Server. Configure your SMTP server settings.
From the Administration menu, choose Web Portal Management > Settings > Sponsor > Language Template > [Language] > Configure SMS Text Notification. Configure the Subject, Destination (SMS Gateway email address), and Layout.