This document addresses frequently asked questions about Point-to-Point
Tunnel Protocol (PPTP).
Refer to the
Used in Cisco Technical Tips for more information on document
How can I determine what platforms support
A. You can determine which Cisco IOS® Software
releases support PPTP by using the
Feature Navigator tool
registered customers only)
. The tool allows you to
compare Cisco IOS software releases, match Cisco IOS software and CatOS
features to releases, and find out which software release you need to support
When was PPTP first introduced in the Cisco Secure PIX
A. PPTP was first introduced in Cisco Secure PIX firewall version 5.1.
6.x: PPTP with Radius Authentication Configuration Example for more
Note: PPTP termination on the PIX firewall feature is not supported in
version 7.x and later.
Are there details about Microsoft Point-to-Point Encryption (MPPE) that I
need to be aware of?
A. MPPE requires Microsoft Challenge Handshake Authentication Protocol
(MS-CHAP). It only works with RADIUS or local authentication, and the RADIUS
server must support the MPPE-Keys attribute value.
This list shows some platforms and their MPPE compatibility.
Cisco Secure ACS for UNIX (CSUNIX) - No
Access Registrar - No
Funk RADIUS - Yes
Cisco Secure ACS for Windows - Yes
Microsoft Windows 2000 Internet Authentication Server -
What version of Cisco IOS software supported PPTP
A. PPTP was initially supported in Cisco IOS Software Release 12.0(5)XE5
on the Cisco 7100/7200 routers. It then moved to Cisco IOS general platform
support in Cisco IOS Software Release 12.1(5)T.
What are some known compatibility issues with the Microsoft PPTP products
and the VPN 3000 Concentrator?
A. This information is based on VPN 3000 Series Concentrator software
releases 3.5 and later; VPN 3000 Series Concentrators, Models 3005, 3015, 3030,
3060, 3080; and Microsoft Operating Systems Windows 95 and later.
Windows 95 Dial-Up Networking (DUN) 1.2
Microsoft Point-to-Point Encryption (MPPE) is not supported under DUN
1.2. Install Windows 95 DUN 1.3 to connect using MPPE. You can download the
Microsoft DUN 1.3 upgrade
from the Microsoft web
Windows NT 4.0
Windows NT is fully supported for PPTP connections to the VPN
Concentrator. Service Pack 3 (SP3) or later is required. If you run SP3,
install the PPTP Performance and Security patches. Refer to Microsoft's web
site for information about the
PPTP Performance and Security Upgrade for WinNT 4.0
. The only
resolution for this is to reinstall the NT 4.0 Server Option Pack without
adding the Service Pack afterwards.
Note: The 128-bit Service Pack 5 does not handle MPPE keys correctly, and
PPTP can fail to pass data. When this occurs, the event log shows this
103 12/09/1999 09:08:01.550 SEV=6 PPP/4 RPT=3 22.214.171.124
User [ testuser ]
disconnected. Experiencing excessive packet decrypt failure.
Refer to the Microsoft article
MPPE Keys Not Handled Correctly for a 128-Bit MS-CHAP Request
for more information.
Do Cisco IOS routers or PIX Firewalls support PPTP pass through or PPTP
over Port Address Translation (PAT) feature?
A. Cisco IOS Software Releases 12.1T and later support PPTP pass through
or PPTP over PAT feature. Refer to the "NAT - Support for PPTP in an Overload
(Port Address Translation) Configuration" section in
IOS Software 12.1T Early Deployment Release Series for more information.
Tunneling - Configuring PPTP Through PAT to a Microsoft PPTP Server to
configure PPTP over PAT or PPTP pass through on a Cisco IOS router.
PIX versions 6.3 and later support PPTP pass through or PPTP over PAT
using the PPTP fixup feature. This feature allows PPTP traffic to traverse the
PIX when configured for PAT. The PIX performs stateful PPTP packet inspection
in the process. Refer to the section on
Application Inspection (Fixup) to configure PPTP fixup on the PIX. The
fixup protocol pptp 1723 command configures PPTP
What ports should I open on a firewall in order to accommodate PPTP
A. Open these ports.
What are the known Cisco IOS Software PPTP bugs?
A. These bugs have been identified:
Registered customers can view bug details by using the
Cisco Bug Toolkit
registered customers only)
for more information.
What are some limitations to PPTP?
A. These are some limitations to PPTP.
PPTP only supports Cisco Express Forwarding (CEF) and
process-switching. Fast switching is not supported.
Cisco IOS software only supports voluntary tunneling as PPTP Network
You need crypto images for MPPE support. MPPE requires Microsoft
Challenge Authentication Protocol (MS-CHAP) authentication, and MPPE is not
supported with TACACS+.
What significant debugging events should I look for when I troubleshoot
PPTP on a router?
A. Look for these debugs.
debug aaa authentication
debug aaa authorization
debug ppp negotiation
debug ppp authentication
debug vpdn events
debug vpdn errors
debug vpdn l2x-packet
debug ppp mppe events
debug ppp chap
Look for these significant events.
SCCRQ = Start-Control-Connection-Request -
message code bytes 9 and 10 = 0001
SCCRP = Start-Control-Connection-Reply
OCRQ = Outgoing-Call-Request -
message code bytes 9 and 10 = 0007
OCRP = Outgoing-Call-Reply
What does it mean when I receive the message "Error 734" and then get
A. This error indicates that the router and the PC cannot negotiate
authentication. For example, if you set the PC authentication protocols for
Shiva PAP (SPAP) and Microsoft Challenge Authentication Protocol (MS-CHAP)
version 2 (when the router is unable to do version 2), and you set the router
for CHAP, then the debug ppp negotiation command on
the router displays this output.
04:30:55: Vi1 LCP: Failed to negotiate with peer
Another example is if the router is set for vpdn group 1
ppp encrypt mppe 40 required and the PC is set for "no encryption
allowed." The PC does not connect and produces an "Error 734," and the
debug ppp negotiation command on the router displays
04:51:55: Vi1 LCP: I PROTREJ
[Open] id 3 len 16 protocol CCP (0x80FD0157000A120601000020)
What does "Error 742" mean?
A. This error means that the remote computer does not support the required
data encryption type. For example, if you set the PC for "encrypted only" and
delete the pptp encrypt mppe auto command from the
router, then the PC and the router cannot agree on encryption. The
debug ppp negotiation command shows this
04:41:09: Vi1 LCP: O PROTREJ
[Open] id 5 len 16 protocol CCP (0x80FD0102000A1206010000B0)
Another example involves the router MPPE RADIUS problem. If you set the
router for ppp encrypt mppe auto required and the PC
for "encryption allowed with authentication to a RADIUS server not returning
the MPPE key," then you get an error on the PC that states,
"Error 742: The remote computer does not support the required
data encryption type." The router debug shows a
"Call-Clear-Request" (bytes 9 and 10 = 0x000C = 12 = Call-Clear-Request per
RFC) as seen here.
00:45:58: Tnl 17 PPTP: CC I 001000011A2B3C4D000C000000000000
00:45:58: Vi1 Tnl/Cl 17/17 PPTP: CC I ClearRQ
I think I have a split tunneling issue. What should I do when a PPTP
tunnel comes up on a PC, the PPTP router has a higher metric than the previous
default, and I lose connectivity?
A. Run a batch file (batch.bat) to modify the Microsoft routing to resolve
this problem. Delete the default and reinstall the default route (you must know
the IP address that the PPTP client was assigned, such as 192.168.1.1).
In this example, the network inside the router is 10.13.1.x.
route delete 0.0.0.0
route add 0.0.0.0 mask 0.0.0.0 126.96.36.199 metric 1
route add 10.13.1.0 mask 255.255.255.0 192.168.1.1 metric 1
What are some issues to consider when I troubleshoot
A. Several Microsoft-related issues to consider when you troubleshoot PPTP
are listed here. Detailed information is available from the Microsoft Knowledge
Base at the links provided.